Lead Business Analyst

General Summary

Under limited supervision, leads requirement gathering sessions and subsequent documentation of clients’ business needs for systems development and aids in the delivery of appropriate solutions. Fosters mutually beneficial working relationships for business and IT by working closely with end users and application development team. Uses deep business and technical knowledge to contribute to system capabilities. Facilitates discussions regarding evaluation of business requests to determine requirements, feasibility, and recommend business solutions.

• Document the clients’ business needs in the form of user stories.
• Conduct grooming sessions with full team (users, developers, DBAs, needed IT partners, etc.).
• Facilitate technical grooming session with development team to document technical support stories.
• Assist with prioritizing work within an iteration and targeted release.
• Create defect and enhancement items to be added to backlog, collaborate with software engineer for mutual understanding.
• Provide continuous feedback to development/QA team to ensure automated testing meets expected results.
• Conduct structured walkthroughs of requirements with business and project team members.
• Mentor and coach teammates; provide oversight and direction regarding resolution of production issues.
• Create and effectively present business processes and technical diagrams to a wide audience for shared understanding.
• Assist in evaluation of business requests to determine feasibility, research and identify options.
• Evaluate new or enhanced solutions to determine potential issues and communicate how problems may affect business and recommend solutions.

• 4+ years IT-related experience, such as Business Analysis, Data Analysis, etc.
• General business knowledge and application support aptitude.
• Knowledge of programming languages, project management, and application or systems development methodologies.
• Demonstrated working membership of Agile/Iterative project team in the role of business analyst.
• Demonstrated working competency of technology stack associated with project solutions.
• Strong oral and written communication skills; ability to share and impart knowledge.
• Strong investigative, analytical and problem-solving skills.
• Strong interpersonal skills.
• Strong data analysis skill.
• Ability to be flexible when needed, take initiative, and demonstrate accountability.
• Ability to quickly adapt to new methods, work under tight deadlines and stressful conditions.
• Ability to set goals and handle multiple tasks, clients, and projects simultaneously.
• Ability to appropriately balance priorities, deadlines, and deliverables.
• Ability to work well within a team environment and participate in department/team projects.
• Ability to balance detail with departmental goals/objectives.
• Ability to foster customer service as needed.
• Ability to translate business needs and problems into viable/accepted solutions.
• Intermediate negotiating and persuasion skills.
• Basic SQL query writing skills and other technical acumen.

• Bachelor's degree or equivalent experience.
• Preferred:
  Master’s degree, LOMA certification, Professional designation; PMI, Six sigma.
• Preferred knowledge:
  Insurance and/or reinsurance industry knowledge.
• Required:
  
  Microsoft Office application experience (Excel, Word, Visio, Teams, SharePoint).
• Preferred:
  Requirements management tool experience (Azure Dev Ops or others).

• Shift 1:
  Normal Business
  
  Hours:
  
  7:00 AM to 4:00 PM IST.
• Shift 2:
  Normal Business
  
  Hours:
  
  3:00 PM to 12:00 AM IST.

• Seniority level:
  Mid-Senior level.
• Employment type:
  
  Full-time.
• Job function:
  Research, Analyst, and Information Technology.
• Industry: IT Services and IT Consulting.
• Required experience:
  
  5-7 years.