Retail Technology Specialist; D365; Hybrid

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At US Foods®, innovation and technology is our superpower. By expanding our digital ecosystem and leading with a customer‑first mindset, we’re delivering technology that empowers our customers and simplifies business. As we transform the digital landscape of the food service industry, we’re outpacing our competitors faster than ever before.

We believe diversity is the cornerstone of creativity and innovation—and we foster an open, inclusive, flexible work environment that supports our transformation.

This role will set up, configure, test, and troubleshoot hardware components in our Dynamics 365 lab such as Point-of-Sale systems, scanners, scales, printers, monitors, payment terminals, etc. This role will also support Dynamics 365 ISVs such as Freedom Pay, RF Smart, and Avalara and configure Dynamics 365 settings in support of attached hardware peripherals—such as configuring Hardware Profiles. The Retail Technician will field incoming tickets and incidents and resolve ongoing technical issues, both hardware and software related, that arise in our Dynamics 365 ecosystem.

The Retail Technician position has been segmented as Hybrid, meaning the work is a combination of onsite (only 3 days per week) and virtual (2 days per week). This position is based out of our corporate headquarters in Rosemont, IL.

• Configure Microsoft Dynamics 365 Point of Sale (Store Commerce App) hardware and peripherals including Windows computers, scales, printers, monitors, payment terminals, pin pads, hand scanners, and cash drawers.
• Configure Microsoft Dynamics 365 Retail oriented settings including retail parameters, store layouts, registers, and hardware profiles.
• Configure and troubleshoot OPOS layer drivers for retail devices used by Dynamics 365 to ensure functional retail hardware.
• Configure and troubleshoot payment processing devices and concepts in a retail environment.
• Tier 3 troubleshooting of Dynamics 365 hardware and software issues by collaborating with retail store employees, Business Analysts, and IT professionals inside and outside the company.
• Assist with after‑hours Microsoft Dynamics 365 Production and non‑Production deployments, including conducting post‑deployment checkout processes.
• Assist with new store openings, configure store peripherals and Dynamics 365 settings.
• Triage, troubleshoot and resolve tickets from Service Manager ticketing system during work hours and on call hours.
• Hands on experience with Windows Desktop and Server configuration including Registry, Driver installation, Device Manager, and IIS.
• Collaborate with technical teams (Tech Engineering, Server Support, Network Engineering, etc.) to solve Dynamics 365 incidents via email, Teams, and meetings.
• Understanding of WLAN Technologies, Wireless concepts, LAN technologies such as TCP/IP networking, DHCP, and DNS.
• Create documentation and articles to allow Tier I support to resolve repeat issues.
• Create technical documentation to enable faster future resolution of problems.
• Work collaboratively in an Agile environment and manage assigned user stories and tasks using Jira and/or Azure Dev Ops.
• Other duties as assigned by manager.

• Internal:
  Directors, Managers, Project Managers, Product Owners, Developers, Quality Assurance, Business Analysts and other individual contributors in IT, Finance, Retail, and Operations.
• External: IT Technicians from ISV vendors and Support (such as Microsoft), IT Project Managers from partners. Collaboration with Managed Service partner on Dynamics 365 tickets and issues.

• Hybrid:
  This role is partially remote, and the associate is expected to perform assigned responsibilities from a combined home‑based and office‑based environment.

• 2 years of experience configuring and troubleshooting retail Point of Sale systems in a Dynamics 365 environment OR equivalent with retail POS systems, including OPOS layer configuration, installing utilities and software, setting up drivers and troubleshooting in a Windows environment.
• 2 years of…