Associate Implementations Manager

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FI Loyalty Solutions
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ampli

FI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For almost two decades, we have delivered compelling rewards programs, unique earn and burn opportunities, and card‑linked programs to leverage merchant‑funded offers. At ampli

FI, we’re always looking for exceptional individuals who share our relentless commitment to excellence and embody our core values of Integrity, Curiosity, and Advocacy.

The Associate Implementations Manager is a member of the Client Services organization, which is comprised of the Sales, Client Delivery, Client Success, Development, and Relationship Management teams. The Associate Implementation Manager is responsible for working with and assisting Implementation Managers in launching new clients into our system and updating existing client programs. This individual’s role is comprised of multiple repetitive tasks to support launches.

These tasks may be related to data entry, configuration in various programs, or require critical thinking and analysis of reports and troubleshooting. Responsible for coordinating and actively participating in meetings, communicating clearly, creating and managing associated task plans while providing a high level of internal and external customer service.

• Provide basic project management services for assigned client projects
• The position requires internal and external client engagement, acting as a subject‑matter expert and escalation point for specific tasks and projects
• Communicate progress, plans, and problems to team and client services leadership, understanding when and how to elevate issues
• Work with cross‑functional teams to deliver on client needs
• Accountable for client satisfaction and client retention
• Proactive and regular outreach with the Client Delivery Project Management and Business Analyst teams
• Obtain and share key insights with clients and internal teams
• Collaborate with internal teams and resources to improve processes and eliminate errors

• Strong critical and technical analysis skills
• Organizational skills and strict adherence to detail
• Effective written and verbal communication and documentation
• Creative, flexible, and innovative collaborator and individual contributor
• Planning and scheduling skills, ability to manage multiple priorities
• Problem resolution and critical thinking
• Independent worker, self‑motivated

• Experience in financial services, card payments and/or issuing, or rewards and loyalty card payments and/or issuing
• Ability to represent technical delivery tasks to non‑technical and/or business resources
• Familiarity with Jira and Confluence for project tracking and documentation
• Experience with Salesforce or other CRM systems

• Bachelor’s degree or equivalent in relevant work experience
• Minimum 1 year project management, executive administration or equivalent business experience
• Proficiency with Excel, Word, PowerPoint, Outlook, Gmail, Google Sheets, Google Docs

This job operates in a work‑from‑home environment, unless located in the Chicago area. You must reside in one of the following states to be considered for this position: AZ, CO, FL, GA, IL, IN, MA, MT, NE, NH, NJ, NY, OH, PA, SC, TN, TX, UT, VA, WI.

• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Occasional light lifting is required.

Occasional out‑of‑area and overnight travel may be expected.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. To perform this…