Technical Support Specialist | Naval Station Lakes, IL

Position Title:
Technical Support Specialist

Clearance: Active SECRET required

Position Type/Status: Full-Time, On-Site | Contingent upon contract award

Locations:

• Dahlgren, VA (4 positions) -- NSWC Dahlgren Division Headquarters
• Norfolk, VA (1 position) -- Naval Station Norfolk
• San Diego, CA (1 position) -- Naval Base Point Loma
• Great Lakes, IL (1 position) -- Naval Station Great Lakes

OVERVIEW -

We are seeking a motivated Technical Support Specialist to join our team supporting the Surface Combat Systems Training Command (SCSTC). This position provides hands-on IT and network support across the SCSTC enterprise, ensuring reliable access to Navy training systems and enterprise information systems.

The Technical Support Specialist will apply foundational networking, system administration, cybersecurity awareness, and customer support skills to maintain system availability, troubleshoot hardware and software issues, and uphold information security standards.

KEY RESPONSIBILITIES -

Technical Support & System Administration:

• Support daily operation and maintenance of computers, networks, peripherals, and electronic devices.
• Monitor system performance, availability, and connectivity to ensure continuity of IT services.
• Apply system administration concepts, including OS command-line tools (ipconfig, netstat, etc.).
• Utilize common network tools (ping, trace route, nslookup) for diagnostics and troubleshooting.
• Support cloud environments (SaaS, IaaS, PaaS) and understand basic cloud service models.
• Assist with identity and access management tasks, including PKI, account creation, and access troubleshooting.

Networking & Security Support:

• Work with core networking protocols (TCP/IP, DHCP, DNS) to resolve connectivity issues.
• Apply cybersecurity principles and best practices to protect systems and data.
• Support data security requirements including PII, PHI, and PCI handling procedures.
• Follow organizational IT and user security policies related to access control, incident processes, and classification requirements.

Help Desk & Service Delivery:

• Provide Tier I/Tier II support to troubleshoot incidents, document resolutions, and escalate issues as needed.
• Identify incident trends, support root-cause analysis, and contribute to continuous improvement activities.
• Apply service desk best practices to deliver high-quality customer service and timely problem resolution.
• Assist with risk assessment and mitigation activities to support a secure and resilient IT environment.

REQUIRED QUALIFICATIONS -

• Bachelor’s degree in Electrical/Electronic/Computer Engineering, Computer Science, or Information Systems.
• Active SECRET clearance required at hire.
• 2+ years of IT or Help Desk support experience in industry, Federal, or DoD environments.
• Foundational understanding of:
• Networking concepts and troubleshooting tools
• System administration and OS command-line utilities
• Cloud computing models
• Security principles, policies, and compliance standards
• Ability to provide professional, customer-focused technical support.
• IAT Level I certification required (A+ CE, Network+ CE, Security+ CE, SSCP, CySA+, GSEC, GICSP, CND, CCNA-Security, CCNP-Security, CASP CE, GCED, or GCIH).

PREFERRED QUALIFICATIONS -

• Experience supporting Navy, DoD, or training network environments.
• Familiarity with ticketing systems such as Service Now or Remedy.
• Experience with Active Directory, account provisioning, or PKI processes.