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Support Engineer
Job in
Mossville, Peoria County, Illinois, 61552, USA
Listed on 2026-02-21
Listing for:
Trident Consulting
Full Time
position Listed on 2026-02-21
Job specializations:
-
IT/Tech
Technical Support, IT Support, Systems Engineer
Job Description & How to Apply Below
Required Skills for the Product Support Engineer
- Working knowledge of Information Technology Service Management (ITSM) processes.
- Technical Troubleshooting:
Working knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation. - Effective communications:
The Product Service Engineer will be required to communicate with internal team members, external parties like Cat dealers and service tool users. - Cable Maintenance
- VMWare Support & Image management
- Bachelor's degree preferred
- Serves as an Electronic Service Tools Product expert / Service Technology Subject Matter Expert. Stay current with all digital products and applications.
- Manages cases to provide an appreciated, secure and effortless experience with customers, dealers, and internal partners for every interaction.
- Triage / Troubleshooting – also support to Concentrix agents
- Tactical – Timely resolution and follow-up with customer & dealers
- Issue identification – reports in all forms from customers, dealers, industry reps and subsidiaries.
- Issue investigation – basic triage, statistical analyses, basic testing and analysis of application failures, etc.
- Resolution of commitments – formally document issues and provide follow-up on the resolution process with dealers, customers and appropriate internal teams.
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