Manager, Enterprise Field Tools

Abb Vie is a global biopharmaceutical company dedicated to discovering and delivering innovative medicines. Abb Vie’s mission is to solve serious health issues today and to meet tomorrow’s challenges. For more information about Abb Vie, visit .

The Enterprise Field Tools Manager is responsible for acting as the liaison between Business Stakeholders, BTS, Training, OEC, Legal, APEX COE, and Therapeutic Area In-field and In-house teams to oversee the design, deployment, training, communications, and management of field force tools (CRM, reporting dashboards, etc.) across Abb Vie’s Enterprise teams.

• SME and key point of contact for infield and in-house business unit leadership as needed.
• Support onboarding of new teams and new hires/transfers into existing teams.
• Lead coordinated efforts with Therapeutic Areas and Infield Leadership for infield team effectiveness initiatives to improve strategic execution.
• Design, test, and deploy ongoing field tool releases and enhancements.
• Coordinate across Therapeutic Areas, BTS, OEC and Legal to ensure business requirements are well defined and approved; develop project plans for systems and business deployment steps, and coordinate deployment with HQ operations and Infield Leadership.
• Develop and maintain business rules and ensure functional requirements documents are updated and correct for use by BTS to ensure impactful system updates are deployed accurately and efficiently.
• Proactively engage with Therapeutic Area Leaders, inhouse Leadership, and field users to provide system enhancement/business process recommendations.
• Provide Level 2 support for Help Desk Cases and root cause analysis and investigation of system-related issues.
• Create processes and documentation to provide strong technical support for field tools application users; manage knowledge base for the Field Helpdesk.
• Lead cross‑functional leadership across FPAT, Field Operations, Training and Commercial BTS to roll out projects on scope and on time.
• Develop project plans that integrate and align with cross‑departmental processes and other projects; provide innovative solutions to overcome project hurdles.
• Act as a resource to provide innovative solutions to mitigate risks, manage competing customer priorities, facilitate contingency plans, maximize cost‑effective resource utilization, and improve field force effectiveness.
• Develop communication and training plans for system enhancements to ensure effective change management.
• Facilitate new hire training (IFTC/AFTC), provide support during field meetings and present system capabilities to key internal stakeholders.

Required:

• Bachelor’s degree or equivalent in business, technical, or health‑related field.
• 5+ years of experience in the pharmaceutical industry, with specific experience with infield activities, roles, and behaviors focusing on customer and operations.
• 5+ years of experience in developing, deploying, and managing effective IT systems, quality control procedures, and directing complex analytics.
• 5+ years of experience supporting implementation of new technology‑related systems and processes and/or project management.
• Ability to manage multiple tasks/priorities simultaneously with a sense of urgency.
• Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Internet Explorer, SharePoint) and advanced Excel features for data analysis (macros, pivot tables, lookup tables).
• Excellent written, verbal, and presentation skills.
• Ability to develop and execute innovative, creative solutions.
• Excellent business acumen, understanding of compliance, legal, Med/Reg drivers and guidance.
• Ability to clearly and confidently articulate complex concepts.

Preferred:

• Master’s degree in business, IT or science.
• Knowledge of pharmaceutical industry, compliance regulations and standards.
• Experience with Veeva/
• Knowledge of applicable regulations and standards affecting pharmaceutical products (e.g. CFR 210/211, cGMP).

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this…