AISR NOC Technician II – DoD Network Ops

Description

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our Airborne, Intelligence, Surveillance and Reconnaissance (AISR) Operations Support Cell for a Network Technician at Scott AFB, IL.

• Create and update tickets utilizing Remedy.
• Monitor network events and element management failures in real‑time on a 24x7x365 basis.
• Incident correlation and fault analysis: proactively analyze alarms, provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information, identifying the fault condition and its impacts, isolating root causes, and coordinating correction of fault situations.
• Notify necessary points of contact based on essential or heightened awareness networks, circuits or location incidents.
• Support the fault isolation process, diagnose and troubleshoot utilizing procedures to isolate where the fault occurs, identify failed network element(s) (systems, hardware, software, circuits, or facilities), and test, fault troubleshoot, localize, log, and assign activities.
• Support all customers to include providing global situational awareness support.
• Correct/replace faulty network elements, coordinating with other service providers as necessary, and verify service has been restored upon resolution of all customer‑initiated tickets.
• Restore networks and service to full operation, coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
• Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
• Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Demonstrate general knowledge of training, standard operating procedures, and tools within O&M.
• Effectively communicate with the O&M team and the customer.
• Work directly with shift lead and O&M leadership for guidance.
• Demonstrate proficiency in functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

• Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
• Ability to work in a 24/7 operation.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• Expertise in two or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• General understanding of network topologies, both transport and IP.
• Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.
• High school and 1-3 years of experience.

$40,300.00 - $72,850.00

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.