ServiceNow Visualization & CM Analyst

Description

Leidos, a leading defense, intelligence, and technology company, is seeking a full-time Service Now Visualization & Configuration Management (CM) Analyst to join our Digital Modernization Group on the Global Solutions Management – Operations II (GSM-O II) contract at Scott AFB, IL. This is a role for a Service Now power user who excels at creating data visualizations and has a background in CM.

As the Defense Information Systems Agency transitions to Service Now, your primary mission is to become the team's subject matter expert (SME) for data analysis and visualization. As a member of the CM team reporting to the CM Manager, you will step into a recently transitioned Service Now environment that is leveraging modern telecom modules (TSOM/TNI) and immediately design, deliver and maintain critical visualizations to support team objectives.

While you perform core CM tasks, your main focus will be on leveraging your deep platform knowledge to extract, analyze, and present data in meaningful ways. If you love diving into Service Now to make the data tell a story, this is the perfect role for you.

• Advanced Data Visualization:
  Design, deliver, and maintain a suite of complex data visualizations within Service Now. You will be the team's SME for data visualization strategies, responsible for translating team requirements into powerful, actionable insights.

• Core CM:
  Execute essential CM functions within the Service Now platform. You will analyze change requests, conduct CI audits, and ensure the relationships between circuits and equipment are accurately maintained, applying your CM knowledge within the new toolset.

• Data Integrity & Investigation:
  Serve as a data detective. You will investigate and resolve data integrity issues within the Configuration Management Database (CMDB) and new telecom modules (TSOM/TNI), ensuring our data is reliable and our platform is operating as intended.

• Team Collaboration & Mentorship: Act as the team's technical mentor on all things visualization. This includes providing informal guidance and sharing best practices to help other analysts develop their Service Now skills, in addition to collaborating on team objectives.

• Security Clearance: A current and active DoD Secret security clearance is required to be considered for this position.

• Experience &
  
  Education:
  
  Bachelor’s degree in an IT-related field with 4-8 years of prior relevant experience.

• Advanced Data Visualization
  
  Skills:
  
  Proven, advanced-level ability to create complex data visualizations in Service Now. You must be able to demonstrate past experience building visualizations from the ground up.

• Service Now Platform Knowledge: A strong, hands‑on understanding of the Service Now platform, including core ITSM processes and the CMDB data model. You must be comfortable navigating tables and data structures to get the information you need.

• CM Foundation: A strong foundation in CM principles and practices gained through prior experience.

• Analytical & Problem‑Solving
  
  Skills:
  
  A highly analytical mindset with a talent for troubleshooting data issues and translating complex requirements into functional visualizations.

• Location:
  
  This position is based on-site at Scott AFB, Illinois. All work must be performed on site.

• Telecom Module
  
  Experience:
  
  Experience with Service Now's telecommunications modules (TSOM/TNI) is highly desired.

• Certifications:
  
  Service Now Certified Implementation Specialist (CIS) – Platform Analytics or other related technical certifications (ITIL, Security+).

• Network Knowledge: A practical understanding of the OSI model and how network circuits, services, and physical equipment are interrelated.

Pay Range $73,450.00 - $. The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.