Space Development Agency; SDA NOC Technician IV

Job Overview

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in the Space Development Agency (SDA) Operations Support Cell for a Network Technician at Scott AFB, IL.

U.S. citizenship and an active Secret clearance with eligibility to obtain a Top Secret clearance.

• Create and update tickets utilizing Service Now.
• Independently triage and manage the ticket queue, providing feedback and guidance for tickets of concern.
• Monitor network events and element management failures in real‑time on a 24x7x365 basis across multiple monitoring tools.
• Analyze alarms, filter and correlate fault information, and provide detailed analyses leading to resolution of alarm conditions.
• Identify fault conditions and impacts, isolate root causes, and coordinate corrections of fault situations.
• Develop and maintain a centralized known‑error database containing defects, failures, causes, and repair actions.
• Notify necessary points of contact based on essential or heightened awareness networks, circuits, or location incidents.
• Support the fault isolation process, diagnose and troubleshoot to isolate where the fault occurs, and identify failed network elements.
• Conduct testing, fault troubleshooting, fault localization, logging, and assignment activities.
• Provide global situational awareness support to all customers.
• Correct or replace faulty network elements, coordinating with other service providers as necessary.
• Verify that service has been restored upon resolution of all customer‑initiated tickets.
• Restore networks and services to full operation, coordinate restoration efforts, and meet DISN and customer‑negotiated SLAs.
• Identify failures attributable to other causes and impacts.
• Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs).
• Reroute routine circuits within 24 hours of notification and document reroute in the configuration management database (CMDB).
• Provide updates on outages from technicians and government incident tickets until resolution is achieved.
• Provide 24/7/365 sustainment support for outages, degradation of services, and Tier 1/Tier 2 support.
• Provide timely situational awareness to leadership and the impacted community using approved communication methods.
• Escalate faults, coordinate customer communication, and update ticket system status between Tier I and Tier II.
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Demonstrate knowledge of training, standard operating procedures, and tools within O&M.
• Evaluate, provide feedback, and assist in training junior‑level Network Controllers within O&M.
• Communicate effectively with the O&M team, customer, and outside leadership about significant events or changes.
• Provide technical advice and insight to peers, leadership, other NOCs, and customers to assist in resolving complex issues.
• Apply principles, theories, and concepts of networking and related specialty areas.
• Provide advanced technical support of the DISN customer.
• Work independently on projects or assignments for future operations within O&M impacting the DISN.
• Resolve multi‑layer complex issues that cross several NOC or domain within O&M.

• DoD‑8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at the start date.
• Ability to work in a 24/7 operation.
• Experience with one or more of: alarm surveillance, fault management, LAN maintenance, performance management.
• Advanced knowledge in four or more of: routers, switches, crypto devices, routing, DSN/DRSN, video services, Promina, CISCO, Juniper, MSPP, DWDM, optical switching.
• General understanding of network topologies, both transport and IP.
• Active Secret security clearance and ability to obtain and maintain a Top‑Secret clearance.

• High school diploma and 3–5 years of relevant experience.

Pay Range: $50,700.00 – $91,650.00. Benefits include competitive compensation, health and wellness programs, income protection, paid leave, and retirement options.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, disability, or any other legally protected status. Leidos will consider qualified applicants with criminal histories consistent with relevant laws.