Technology Support Specialist

Job Title

Technology Support Specialist

This internship offers an opportunity to learn how a technical department supports employees and maintains system functionality. You will assist with fundamental technical tasks, troubleshoot issues, and gain practical experience with computers, networks, and business systems.

• Assist coworkers with basic computer issues such as password resets and software problems.
• Set up and prepare laptops, desktops, and other equipment for new employees.
• Install and update software and operating systems.
• Support the IT team with everyday tasks and small projects.
• Track company technology equipment including computers and monitors.
• Learn the workings of networks and systems like Wi‑Fi and servers.
• Document common issues and solutions for future reference.
• Shadow IT team members to learn the planning and support of larger projects.

• Proficiency in Windows operating systems.
• Troubleshooting hardware and software issues.
• Experience in hardware installation and software installs.
• Helpdesk troubleshooting skills.
• Understanding of network fundamentals.
• Strong customer service skills.
• Data entry proficiency.
• Familiarity with Microsoft Office.
• Knowledge of VMware and asset management.
• Basic understanding of Cisco network devices and user access.

• Willingness to learn and ask questions.
• Good communication skills and a helpful attitude.
• Experience with Windows OS administration.
• Ability to work with Windows 7, 10, and Windows Server environments.
• Experience in installing, configuring, and maintaining computers and servers.
• Exposure to virtualization (VMware) and supporting virtual machine environments.
• Ability to support routers, switches, and wireless infrastructure.
• Ongoing monitoring, updates, and upkeep of IT systems.
• Experience in asset management, including tracking and managing IT equipment.
• Basic user access and security knowledge, including working with group policies and permissions.

The role is based in a modern and professional office environment with a large staff and many departments. The position requires interaction with various teams daily. The work schedule is Monday to Friday, 8 am to 5 pm, with potential overtime. The environment is typically moderate in noise, and while it is primarily office-based, it may involve time on the shop floor of a traditional engineering facility that includes processes such as pressing, metal forming, welding, painting, and warehousing.

This is a Contract to Hire position based out of Loves Park, IL.

The pay range for this position is $21.00 - $24.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Loves Park, IL.

This position is anticipated to close on Jun 4, 2026.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.