Salesforce Technical Lead

Overview

The ALL/IN Platform Technical Lead is responsible for leading the design, delivery, and ongoing evolution of ALL/IN platform solutions across the organization. This role owns end-to-end solution design, including data architecture, security design, and integration strategy across the platform. It also plays a critical role, along with the VP of Digital & eCommerce, in developing scalable platform enhancements and solution design across the platform, reflecting platform evolution that aligns with business objectives.

• Lead end-to-end solution design across the Salesforce platform, including data architecture, security model design, and integration strategy.
• Define system interactions and data flows between Salesforce and external systems (e.g., ERP, APIs), partnering with IT and external resources for implementation.
• Evaluate business requirements and translate them into scalable, maintainable technical solutions.
• Make architectural recommendations in collaboration with IT, including system-of-record decisions and design tradeoffs.
• Ensure solutions align with platform best practices, performance standards, and long-term scalability.

• Partner with business stakeholders to identify opportunities for platform enhancements and process improvements.
• Assists with leadership of requirements gathering and solutioning sessions to align business goals with technical capabilities.
• Recommends the definition and prioritization of the Salesforce platform roadmap based on business impact and technical feasibility.
• Guide implementation of new features and enhancements, ensuring alignment with architectural standards.
• Assess new Salesforce releases and determine their impact on current architecture and future roadmap.

• Provide technical leadership and mentorship to Salesforce team members, supporting skill development and best practices.
• Establish reusable patterns (e.g., flows, Apex, integrations) to improve development efficiency and consistency.
• Review and guide solution designs and implementations to ensure quality and alignment with standards.
• Act as a subject matter expert for Salesforce across the organization.

• Oversee platform health, performance, and reliability, proactively identifying areas for optimization.
• Monitor usage and adoption, providing insights and recommendations to improve user experience and business outcomes.
• Support resolution of complex platform issues through root cause analysis and structured problem-solving.
• Ensure reporting, dashboards, and data structures support business decision making.

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Business, or a related field, or equivalent practical experience.
• Additional years of direct experience designing and delivering Salesforce solutions may be considered in lieu of formal education.
• 5+ years of experience working with the Salesforce platform, including solution design and delivery across multiple clouds (e.g., Sales Cloud, Service Cloud, Experience Cloud, B2B Commerce).
• Experience designing and implementing Salesforce solutions, including data modeling, security design, and integration strategies across systems.
• Experience working with integrations, including leveraging existing APIs and partnering with technical teams to implement cross-system solutions.
• Experience leading requirements gathering, solution design, and delivery of scalable platform enhancements.
• Experience working with Agile methodologies and working within cross-functional delivery teams.
• Ability to evaluate complex business requirements and translate them into scalable, maintainable technical solutions.
• Ability to assess the impact of new requirements across Salesforce and integrated systems, including upstream and downstream dependencies.
• Strong understanding of Salesforce platform capabilities, including declarative development (Flow), data architecture, security design, and basic programmatic development (SOQL, Apex, Lightning Web Components).
• Ability to guide…