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Job Description & How to Apply Below
Location: Scott Air Force Base
Position Overview
The Help Desk / Customer Support specialist handles user inquiries on TRDM during business hours (M–F 0800–1800 CT). Tracks requests, coordinates with AMC Distributed Enclave for infrastructure-related issues, and produces monthly metrics.
* The work is performed onsite at Scott AFB and only local candidates can be considered.
* Key Responsibilities
• Respond to user inquiries during business hours (M–F 0800–1800 CT)
• Respond to after-hours inquiries within 4 hours of next business day start
• Track customer requests in Government-provided software
• Coordinate with AMC Distributed Enclave on infrastructure issues
• Maintain TRDM website contact information and feedback area
• Produce monthly customer support metrics
Required Qualifications
• Active SECRET clearance
• US Citizen
• Associate's degree or equivalent experience
• 2+ years federal IT help desk or customer support
• DoD 8570 IA Awareness Training
Preferred Qualifications
• ITIL Foundation
• Service Now experience
• Prior USTRANSCOM, AMC, or DoD support experience Onyx Government Services, LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB) supporting DoD and federal civilian customers. We are an equal opportunity employer.
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