More jobs:
Unified Communications Support Technician Security Clearance
Job Description & How to Apply Below
Location: Scott Air Force Base
Piper Companies is seeking a Unified Communications Support Technician to support a government-focused communications and network operations environment. The Unified Communications Support Technician role is ideal for a detail-oriented professional with experience in voice infrastructure, network operations, and incident management who can operate in a 24x7 mission-critical setting supporting national security systems. Responsibilities of the Unified Communications Support Technician:
• Create, update, and resolve incidents using Service Now, leveraging knowledge of network architecture and communications systems.
• Notify appropriate stakeholders during network incidents affecting critical systems, circuits, or locations.
• Execute network operations including configuration and analysis of customer circuits across TDM and SIP trunks.
• Work directly with customers, stakeholders, and leadership to ensure maximum network availability and minimize operational impact.
• Proactively monitor network alarms using platform-specific network management tools.
• Provide global situational awareness and ensure timely communication to leadership and impacted stakeholders.
• Track, document, and manage incident tickets through the full lifecycle from detection to resolution.
• Perform configuration maintenance for route plans, route lists, device profiles, calling search spaces, and route partitions.
• Identify, assess, and recommend solutions for network incidents and configuration deficiencies.
• Develop and recommend improvements to UC and DRSN operational processes. Qualifications of the Unified Communications Support Technician:
• Active Top Secret/SCI clearance required.
• Must possess DoD 8570 IAT Level II certification (e.g., Security+ CE or equivalent) prior to start.
• Ability to work in a 24x7 shift-based environment, including nights and weekends.
• General understanding of voice infrastructure and IP network topologies.
• Experience with incident management tools such as Service Now.
• Strong communication skills and ability to coordinate across technical and non-technical stakeholders.
• Experience with SIP, call routing, media call flow, and packet capture analysis preferred.
• Familiarity with network technologies including routers, switches, Cisco/Juniper platforms, and voice services.
• Experience in tech control, cyber transport, or circuit actions is a plus.
• Proficiency in Microsoft Office tools (Outlook, Excel, Word, Teams). Compensation for the Unified Communications Support Technician includes:
• Salary range: $90,000 - $110,000
• Comprehensive benefits package including medical, dental, vision, and 401(k)
• Opportunity to support a mission-critical, high-visibility federal program
• Shift-based role with exposure to enterprise-scale communications environments This job opens for applications on 06/28/2026. Applications for this job will be accepted for at least 30 days from the posting date. #LI-AR2
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×