IT Support Technician

Position

Chameleon Integrated Services is seeking an AV/Move/LRA Support Technician to support one of our federal clients at Scott AFB.

• Competitive health insurance options, including dental
• 100% company paid vision plan
• 401(k) plan with generous company match and no vesting period
• 100% company paid life insurance
• 100% company paid long- and short-term disability insurance
• Training allowance
• PTO and more

Scott AFB, IL 62225.

$50,000 – $55,000 per year.

Secret clearance with Top-Secret eligibility required.

The role supports Audio/Visual, Move, and LRA duties at DISA Global. The AV/Move/LRA support team maintains high system availability, resolves escalated tickets, delivers quality customer service, mitigates vulnerabilities, documents incidents, participates in change advisory boards, attends teleconferences, escalates incidents, and tracks trouble tickets via Service Now ITSM+.

• Provide input to deliverables as required.
• Create and provision user accounts.
• Collaborate with Global Service Desk to resolve, track, and close service tickets.
• Offer Level-2/3 support and troubleshooting to resolve issues.
• Set up end-user desks (cube moves).
• Provide Command-Level AV support (run DCS and GVS meetings).
• Configure, manage, and administer Microsoft 365 Teams integration.
• Complete room setup for meetings, conferences, town-halls, and training classes, including configuring and testing all A/V aspects (phones, VTC, audio, network connectivity, etc.).

• Proficiency with Windows 11 support and technical troubleshooting.
• Knowledge of Microsoft Office 365 applications and Microsoft Teams.
• Excellent written and verbal business communication skills.
• Experience in large team environments with proven ability to follow direction and contribute ideas.
• Ability to enforce established processes and security guidelines.
• Commitment to exceptional customer service and prompt problem resolution.
• Reliable, on-time, and meets target dates.
• Professional work ethic and demeanor.
• Strong organizational and time-management skills.
• Self-motivated, eager to learn, and focused on continuous improvement.

• Lift 50 lb or more of equipment.
• On-site hours: 06:00–15:30, Monday through Friday.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.