Intermediate, Helpdesk Support Services Specialist; Tier II

Overall Assignment Description

CEdge has an opportunity for a Helpdesk Lead, located in Scott AFB, IL. If you are ready to work alongside World Renowned Technology experts, and carry the skills below, this is the opportunity that will inevitably take your career to unbelievable levels!

Secret Clearance.

• Maintain accurate documentation, reporting, and operational records for management review.
• Support onboarding, training, and development of helpdesk staff.
• Drive a customer-focused culture that emphasizes responsiveness, professionalism, and continuous improvement.
• Ensure compliance with organizational policies, quality standards, and service commitments.
• Manage communication during service disruptions, providing timely updates and stakeholder coordination.

Configuration, maintenance, and troubleshooting of desktop platforms. Workstation upgrades, new workstation imaging/setup/installations, and replacement of workstations and peripherals.

The contractor shall perform troubleshooting analysis, diagnosis, and resolution of workstation and peripheral hardware and software problems IAW approved baseline configurations for both NIPRNET and SIPRNET.

IAT II, CCNA Security, CSA+, GICSP, GSEC, Security+CE, SSCP

• Full Benefits Package
• 10 Days PTO
• 6 Sick leaves
• 11 Federal Holidays
• 401K

CEdge Inc is an innovative IT consulting firm, and a strategic business partner. We offer IT solutions to Federal and State government, as well as, Commercial Enterprises throughout the United States. Our main objective is to create an integrity-based culture that takes pride in working as a collaborative team that focuses on growth and is driven by the desire to provide purely ethical services for both our clients and teammates.