Technical Product Managers

Job Summary

The IT Product Manager provides strategic leadership, planning, and lifecycle management for enterprise software applications that support university departments and campus-wide business operations. This position serves as the primary liaison between Enterprise IT and diverse institutional stakeholders, spanning campus auxiliary services as well as campus and healthcare HR departments—ensuring technology solutions align with institutional goals and deliver value to students, faculty, and staff.

Working closely with business leaders, technical teams, and third‑party vendors, the IT Product Manager evaluates business needs, develops product strategies and roadmaps, and oversees the successful delivery of enterprise software enhancements and initiatives. This role combines product management, customer relationship management, business analysis, and project leadership to deliver secure, reliable, and user‑centered technology solutions.

About UIT
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University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network;
Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

About the University of Utah
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Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG‑12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.

• Manage a portfolio of enterprise software applications supporting university business operations.
• Develop and maintain product vision, strategy, roadmaps, and lifecycle plans aligned with institutional priorities.
• Evaluate existing applications and identify opportunities for modernization, continuous improvement, and increased operational efficiency.
• Prioritize product enhancements and initiatives based on business value, technical feasibility, risk, and available resources.
• Oversee application implementation, upgrades, maintenance, and retirement activities.
• Build collaborative relationships with campus departments, stakeholders, executive leadership, and third‑party vendors.
• Serve as the primary point of contact for enterprise application strategy, functionality, and support.
• Facilitate stakeholder meetings and portfolio governance committees to gather business requirements, communicate priorities, and align distinct campus auxiliary, campus HR, and healthcare HR business needs.
• Translate business needs into functional requirements and technology solutions that improve business processes and user experience.
• Present project status, recommendations, and product strategies to technical and non‑technical audiences, including executive sponsors.
• Represent business priorities within Agile development teams by managing product backlogs, prioritizing user stories, and defining acceptance criteria.
• Participate in sprint planning, backlog refinement, reviews, and retrospectives to ensure successful product delivery.
• Collaborate with Product Management, Engineering, and technical teams to develop and execute strategic product roadmaps.
• Balance competing priorities across the auxiliary and HR application portfolios while ensuring the delivery of high‑value solutions.
• Lead multiple concurrent enterprise software initiatives from planning through implementation.
• Coordinate cross‑functional activities involving development, infrastructure, security, business units, and third‑party vendors.
• Collaborate with campus departments and software vendors to support enterprise application implementations, upgrades, integrations, and ongoing improvements.
• Facilitate technical and functional discussions that align…