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Job Description & How to Apply Below
Primary Responsibilities Responsible for performing with the following duties:
Create, update, and monitor incident tickets using Service Now ITSM+S / JIRA. Provide timely situational awareness to leadership and affected communities, and communicate effectively with the O&M team and customers.
Monitor network events and element management failures 24/7/365. Proactively analyze alarms, correlate fault information, identify impacts, isolate root causes, and coordinate fault corrections. Support fault isolation and diagnose network issues, including testing and troubleshooting.
Notify relevant contacts based on network incidents and coordinate with other service providers to track and restore service. Provide global situational awareness support and updates on outages.
Restore networks and services to full operation, ensuring compliance with SLAs. Verify service restoration for customer-initiated tickets and provide 24/7/365 sustainment support for outages and service degradation.
Demonstrate proficiency in DISN functions (routers, switches, crypto devices, etc.), record and track escalated incident tickets, and work directly with Shift Leads and O&M leadership for guidance. Maintain general knowledge of training, SOPs, and tools within O&M. Basic Qualifications Certification:
Required DoD-8570 IAT Level 2 certification (e.g., Security+ CE or equivalent) by the start date.
Availability:
Ability to work in a 24/7 operational environment.
Experience:
Demonstrated experience in alarm surveillance, fault management, LAN maintenance, or performance management.
Expertise:
Proficiency in at least two of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
Network Knowledge:
General understanding of network topologies, including both transport and IP.
Must have an active DoD Top Secret security clearance with Sensitive Compartmented Information (SCI) eligibility.
Preferred Qualifications Experience in a tech control facility or cyber transport operations.
Familiarity with circuit actions and vendor management.
IP/Transport architecture experience Solarwinds and JIRA experience Experience in a Telco NOC or with inside or outside plant operations.
Proficiency with MS Office Suite, including Outlook, Excel, Word, Access, PowerPoint, and Teams.
Experience in one or more of the following areas: alarm surveillance, fault management, LAN maintenance, performance management, change management.
Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and Solar Winds Certified Professional are desirable.
Required
Education and Experience High school and 1-3 years of experience.
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