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Job Description & How to Apply Below
Primary Responsibilities
* Maintain the configuration management plan that outlines the processes, standards, and tools used for managing configurations across our diverse DoD network.
* Support the change management process by participating in requesting, evaluating, approving and implementing changes to the configuration items (CIs) such as servers, routers, and circuit data.
* Ensure all CIs are properly labeled and identified in the Configuration Management Database (CMDB).
* Receive, track and analyze change requests (CRs) in our Service Now environment, ensuring proper documentation and approvals.
* Monitor the progress of approved changes to ensure they are implemented correctly.
* Independently conduct periodic audits of CIs to verify they conform to the established baseline and standards.
* Identify, document, and report discrepancies between the auto-discovered configurations and documented configurations.
* Prepare and present audit reports to management, highlighting key findings and corrective recommendations.
* Contribute with development and maintenance of Service Now dashboards representing baseline CIs across DISN.
* Assist with process documents to ensure documentation stays current and reflects best practices.
* Contribute to the development and improvement of CM processes and procedures.
Required Qualifications:
* Security Clearance: A current and active DoD Secret security clearance is required to be considered for this position.
* Experience &
Education:
Requires 1-3 years of direct experience in Configuration Management or a related IT field. A Bachelor’s degree is a plus, but equivalent professional experience will be strongly considered.
* ITSM Knowledge:
Basic understanding of IT Service Management (ITSM) principles and prior experience using an ITSM tool, with Service Now experience being a significant plus.
* Technical Foundation:
Solid understanding of networking concepts.
* Professional
Skills:
Excellent communication and interpersonal skills, strong attention to detail, and proven problem-solving abilities.
* Teamwork:
Ability to work both independently and as part of a collaborative team.
* Tools:
Experience with Microsoft Office Suite (Word, Excel, PowerPoint).
* Location:
This position is based on-site at Scott AFB, Illinois. All work must be performed on site.
PREFERRED QUALIFICATIONS:
* Commitment to obtaining Security+ certification (or equivalent DoD 8570 IAT II certification) within a specified timeframe.
* ITIL Foundation Certification.
* Interest in developing skills related to Service Now reporting and dashboards.
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