Senior ServiceNow Developer - SC Clearance Required

Location: Hampshire

Introduction

At IBM Consulting UK Future Now, you'll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors.

You'll collaborate with top industry professionals, gain hands on experience with cutting edge technologies, and deliver solutions that create real business impact. From day one, you'll work on meaningful, high profile programmes that stretch your skills and accelerate your growth.

We invest heavily in you-supporting continuous learning, in demand skills development, and long term career progression. You'll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique.

We offer:

* Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme

* More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

IBM is seeking an experienced Service Now Developer with strong consulting skills to support projects within secure Public Sector and Defence environments. This role will focus on delivering expert Service Now development, configuration, and strategic advisory services, while working closely with clients to deliver secure and effective digital solutions.

As a trusted consultant, you will play a key role in driving successful Service Now implementations, building strong stakeholder relationships, and helping organisations maximise the value of their IT service management capabilities in highly secure environments.

Responsibilities:

* Lead the development of tailored Service Now strategies, balancing value, effort, and alignment with ITIL best practices

* Provide technical expertise across Service Now development, configuration, and maintenance

* Prepare cost-benefit analyses and contribute to solution design, including effort estimation and costing

* Configure and support Service Now modules including IT Service Management (ITSM), IT Operations Management (ITOM), Incident, Problem, Change, and Release Management

* Deliver client training and ongoing support to ensure successful adoption of the Service Now platform

* Collaborate with internal teams, stakeholders, and external partners to coordinate the deployment of secure Service Now solutions

* Work effectively within secure Public Sector or Defence environments, adhering to governance and security requirements

Required education

None

Preferred education

Bachelor's Degree

Required technical and professional expertise

* Service Now Certified Architect, Certified System Administrator, or other relevant Service Now certifications are highly desirable

* Strong hands-on experience in Service Now development, administration, configuration, and platform architecture

* Proven expertise in designing, developing, and customising Service Now solutions within complex enterprise environments

* Extensive technical knowledge across key Service Now capabilities including ITSM, ITOM, IRM, and HRSD

* Experience implementing scalable Service Now architectures, platform integrations, workflows, and automation aligned to best practices

* Strong understanding of Service Now platform governance, security, and operational support

* Demonstrated ability to lead technical solution design, platform enhancements, and continuous improvement initiatives

* Ability to work independently while managing multiple technical deliverables and project priorities

* Strong stakeholder engagement and communication skills, with the ability to work collaboratively across technical and non-technical teams

This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). Additional National Security Vetting (NSV) requirements may apply, including eligibility for Security Check (SC) or Developed Vetting (DV) clearance.

Preferred technical and professional experience

Technical Skills & Experience

* Strong Service Now development and consulting experience, including platform configuration, custom application development, scripting, integrations, and workflow automation

* Experience designing and delivering Service Now solutions aligned to business and operational requirements within enterprise environments

* Knowledge of Service Now integrations and supporting web technologies including REST/SOAP APIs, XML, HTML, JSON, and web services

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