IT Support ​/ Help Desk Technicians

Priority Review Date (Note - Posting may close at any time)

University Information Technology ( UIT ) has an opening for a full-time, benefited help desk position. Until further notice, this position is eligible for hybrid or on-site work from within the state of Utah. Please note that this position requires on-site training and, occasionally, on-site work.

An employee hired into this role who telecommutes will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and signing the University of Utah Telecommuting Agreement. The employee will also be responsible for transportation and related expenses for on-site work.

About UIT :
University Information Technology ( UIT ) , the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network;
Campus Information Services ( CIS ) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

About the University of Utah
:
Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of BIG
-12 Conference .
Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound . Salt Lake City is home to the Utah Symphony and Opera ,
Ballet West ,
professional sports teams , and a wide range of other cultural and recreational activities.

The IT Support/Help Desk Technician I is responsible for providing first-level technical support to students, faculty, staff, and other users. This position serves as the primary point of contact for hardware, software, account access, security, and network-related issues. The technician troubleshoots and resolves technical problems, utilizes knowledge base articles and standard support procedures, and escalates complex issues to specialized support teams when necessary.

All incidents, service requests, and resolutions are accurately documented to ensure a high level of customer service and operational effectiveness. This position will report directly to the UIT Help Desk manager.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.

Job Code: S34131

Grade: S13

EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

IT Support / Help Desk Technician, I: Requires little to no related experience.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at  for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions.

Please contact Utah Retirement Systems at  or  or University Human Resource Management at  if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based…