AISR NOC Technician III with Security Clearance

Location: Scott Air Force Base

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- Description Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x& DISA Global Operations Center (DGOC). The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our Airborne, Intelligence, Surveillance and Reconnaissance (AISR) Operations Support Cell for a Network Technician at Scott AFB, IL.

Primary Responsibilities Responsible for assisting with the following duties:
* Create and update tickets.
* Independently triages and manages ticket queue in respective technology, and provides feedback and guidance for tickets of concern
* Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
* Incident Correlation and Fault Analysis:
* Proactively analyze alarms
* Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information
* Identifying the fault condition and its impacts
* Isolating root causes
* Coordinating correction of fault situations regardless of the fault in the infrastructure.
* Assist in developing and maintaining a centralized, known error database containing defects, failures, causes, and repair actions including workarounds taken to resolve these failures in support of incident and problem resolution.
* Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.
* Incident Analysis (Fault Isolation):
* Support the fault isolation process
* Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs
* Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.
* Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment
* Support all customers to include providing global situational awareness support.
* Fault Correction:
* Correct/replace faulty network elements, coordinating with other service providers as necessary.
* Verify that service has been restored upon resolution of all customer-initiated tickets.  
* Network/Service Restoration:
* Restore networks and service to full operation
* Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
* Identify failures that are attributable to a different causes and impacts
* Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs).
* Reroute routine circuits within 24 hours of notification
* Documenting reroute in the configuration management database (CMDB).
* Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.

* Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support
* Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
* Works directly with leadership to evaluate and provide feedback for training, standard operating procedures, and tools capabilities.
* Incident Escalation:
* Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.
* Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
* Demonstrate knowledge of training, standard operating procedures, and tools within O&M.
* Evaluates and provides feedback for training, standard operating procedures, and tools.
* Assist in monitoring training Network controllers within O&M.
* Assist in training junior-level Network controllers within O&M.
* Effectively communicates with the O&M team, the customer and outside leadership to obtain or provide information on significant events or changes within the DISN.
* Provide technical advice and insight to peers, leadership, other NOCs within O&M, and customers to assist in resolution of complex issues.
* Demonstrates comprehensive understanding of and ability to apply principles, theories, and concepts of networking and has a broad understanding of other related specialty areas.
* Provide advanced level technical support of the DISN customer.
* Independently works on projects or assignments for future operations within O&M and impacting the DISN
* Resolve multi-layer complex issues that cross several NOC or domain within O&M
* Demonstrate extensive proficiency in specialized functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM,…