SOS Tech Coordinator

Job Description

Job Title:

SOS Tech Coordinator

Experience Level: 1+ years

Role Type:
Operations & Technical Support

We are seeking a proactive and adaptable SOS Tech Coordinator to manage end-to-end device lifecycle operations, technical device provisioning, international shipping, and inventory management.

In this role, you will combine hands‑on technical troubleshooting and OS imaging with high‑touch, client‑facing customer support in a fast‑paced, dynamically changing environment. You will be instrumental in executing day‑to‑day operations within strict Service Level Objectives (SLOs) and Key Performance Indicators (KPIs), while serving as a collaborative peer lead within a distributed team.

• Imaging & Provisioning:
  Perform device imaging, hardware setup, initial configuration, and software deployment across multiple operating systems (macOS, Windows, Linux, Android, ChromeOS, iOS, etc.).
• Technical Troubleshooting:
  Deliver direct, client‑facing technical support, diagnostics, repairs, and preventative maintenance for consumer electronics, laptops, and prototype hardware.
• Device Requests & Walk-Ins:
  Review, approve, and fulfill device requests; manage walk‑up/window distributions and interactive tech demos for internal teams and engineers.

• End‑to‑End Logistics:
  Oversee domestic and international import/export shipments, customs documentation, tracking, and delivery for electronics and hardware.
• Inventory Control:
  Track hardware lifecycle stages using inventory management tools, maintain dynamic data trackers, and conduct regular physical audits.
• Hardware Lab Operations:
  Handle hands‑on physical hardware operations, including receiving, sorting, packing, shipping, organizing storage areas, and managing hardware recycling/disposal.

• Procurement Support:
  Manage the end‑to‑end Purchase Order (PO) lifecycle—from quote requests and PO creation to shipment tracking and invoice reconciliation.
• OEM/ODM & Partner
  
  Collaboration:
  
  Coordinate with external partners and 3rd‑party vendors via ticketing/bug‑tracking systems and official channels.
• Documentation & SOPs:
  Continuously update Standard Operating Procedures (SOPs) to reflect changing workflows, adhering strictly to established templates and quality guidelines.

• SLO/KPI Adherence:
  Prioritize daily tasks to maintain compliance with team KPIs; conduct root‑cause analysis and corrective action plans if metrics fall short.
• Cross‑Functional Communication:
  Provide clear, professional project updates and status reports to Engineering, cross‑functional leads, and management.
• Mentorship:
  Assist with onboarding, guiding, and mentoring peers in a multi‑site team environment.

• Experience:
  
  1+ years of experience in hardware operations, technical support, inventory management, or international logistics/shipping for electronics.
• OS & Imaging Familiarity:
  Hands‑on experience with OS deployment, device imaging, system configuration, and technical troubleshooting across various operating systems.
• Client Support:
  Proven track record in high‑touch, client‑facing customer service within a fast‑paced, rapidly shifting environment.
• Organizational
  
  Skills:
  
  Meticulous attention to detail with the ability to maintain accurate data fields across tools, ticketing platforms, and manual tracking sheets.
• Communication:
  Exceptional written and verbal communication skills, with a strong ability to manage priority emails, flag operational risks, and collaborate effectively across teams.

• Hands‑on experience with specialized enterprise inventory management and ticketing tools (e.g., Jira, Service Now).
• Prior experience supporting prototype hardware, consumer electronics, or laptop deployment programs.
• Demonstrated ability to perform root‑cause analysis on operational metrics and process deviations.

Mandatory

Skills:

Peripheral Testing .

Experience:

1-3 Years

The expected compensation for this role ranges from $45,000 to $100,000 .

Final compensation will depend on various factors, including…