Level 2 Desktop Support Technician

Job Description

Position Summary

We are seeking an experienced Level 2 Desktop Support / End User Support Technician to provide onsite IT support in a professional enterprise environment. The ideal candidate will have strong troubleshooting skills, excellent customer service, and experience supporting Windows desktops, laptops, printers, and end users.

• Provide Level 2 desktop and end user support for hardware and software issues.
• Configure, deploy, image, and troubleshoot desktop and laptop computers.
• Support Windows 10/11 and Microsoft 365 applications.
• Troubleshoot printers, peripherals, docking stations, and other endpoint devices.
• Perform IMAC (Install, Move, Add, Change) activities.
• Diagnose and resolve hardware, software, and basic network connectivity issues.
• Assist with workstation deployments, hardware refreshes, and office moves.
• Support conference room technology and peripheral devices as needed.
• Create and update support tickets with detailed documentation.
• Coordinate with remote support teams and escalation issues when appropriate.
• Deliver exceptional customer service while supporting end users onsite.

• 2+ years of Level 2 Desktop Support or End User Support experience.
• Strong Windows 10/11 troubleshooting skills.
• Experience supporting Microsoft Office/Microsoft 365.
• Hardware break/fix and deployment experience.
• Experience with printer and peripheral support.
• Basic Active Directory knowledge (user accounts, password resets, group membership).
• Basic networking knowledge (TCP/IP, DNS, DHCP, connectivity troubleshooting).
• Excellent communication and customer service skills.
• Ability to work independently in a fast-paced environment.

• Experience with SCCM, Intune, or Microsoft Endpoint Manager.
• Experience with Service Now or another ITSM platform.
• Experience supporting enterprise environments.

• Location: Salem, VA
• Duration:
  12-month contract
• Schedule: Monday-Friday during business hours (40 hours/week)
• Potential for contract extension based on performance and business needs.

F2

OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at

WHAT WE DO:

Our focus is Hardware:
Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again.

We specialize in all types of technology, projects, desktop support and more.