Senior Business Systems Analyst

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Homewerks Worldwide, LLC, a leading import distributor of home improvement products for major retailers is seeking a Sr. Business Systems Analyst to join our IT Department.

Homewerks Worldwide develops, sources, and markets bathroom, kitchen, and plumbing products for home and commercial use.

Since its formation in 2006, Homewerks has shown consistent sales growth fueled by a proven track record of bringing innovative, efficient, and high-quality product solutions to homes.

We offer a competitive salary and benefits package, as well as the opportunity to contribute to a fast growing organization.

Our corporate office is located in Lake Bluff, IL and we have distribution centers in both Lake Bluff and Libertyville, IL.

The Sr. Business Systems Analyst is an internal functional consultant responsible for supporting, improving, and expanding Homewerks’ business application environment. While the role has primary responsibility across Infor M3, Infor OS, Infor Data Lake, WMS, TMS, EDI, demand planning, supply planning, freight auditing, data maintenance tools, reporting, and related integrations, it also requires the flexibility and curiosity to learn new systems, technologies, and business processes as Homewerks’ needs evolve.

This role owns functional support, configuration, testing, documentation, and enhancement delivery across the application landscape.

This individual will serve as a go-to resource for business users, help translate business needs into standard system processes, and support future implementations as Homewerks adds locations, business units, or acquired operations. The role is also expected to maintain internal knowledge base articles in the ticketing system so support knowledge, process decisions, issue resolutions, system changes, and recurring procedures are documented and reusable.

This role is based in Lake Bluff, IL and is expected to start fully in office. As the individual becomes established in the role and business needs allow, there may be an opportunity to move to a hybrid schedule of three days in office and two days remote.

• Provide primary functional support and issue resolution for Homewerks business applications, including Infor M3, Infor OS, Infor Data Lake, Infor WMS, EDI, demand planning, supply planning, freight auditing, and data maintenance tools.
• Build and maintain internal knowledge base articles within the ticketing system for each major business application, documenting standard processes, issue resolutions, system changes, customizations, and recurring support procedures.
• Work closely with the Customer Solutions team to resolve functional issues, support customer-facing order processes, and identify recurring pain points that require system or process improvement.
• Coordinate, plan, test, and perform software upgrades to ecosystem as needed.
• Support and maintain integrations between Infor M3 and related applications.
• Troubleshoot failed transactions, data issues, and integration errors across Infor M3 and connected business systems.
• Acts on daily monitoring reports to correct failed transactions.
• Investigate and resolve issues between Infor M3 and externally received data, including customer, vendor, item, order, forecast, shipment, and transaction data.
• Identify and implement methods of systems sustainability.
• Maintain custom apps.
• Manage the administration of Infor systems security permissions.
• Managing user accounts for different applications and systems.
• Routinely deactivating accounts that are no longer in use.
• Comparing total accounts to contracted license agreements.
• Support and enforce Homewerks’ change management process, including intake, prioritization, testing, approval, communication, and post-release…