Auto Theft & Fire Claims Specialist

We are seeking a Total Theft / Fire Claims Specialist to join our team!

The Theft & Fire Claims Specialist will investigate and handle theft and fire‑related property damage claims to prompt, courteous and fair closure while maintaining reasonable expense factors. Bring proper conclusions to claims which require investigation due to potential coverage issues.

• Review and determine course of action on each file assigned, utilizing technical knowledge and experience for the purpose of supporting final disposition of a loss
• Work directly with internal and external customers to develop evidence and establish facts on assigned claims. Ensuring damage is consistent with the report of loss and verify timelines
• Conduct thorough investigations and keep accurate and relevant documentation of file activity on each claim assigned including coverage, status and damages that are applicable for each claim
• Conduct thorough recorded statements
• Consult with agents, witnesses, law enforcement, fire department personnel, vehicle service providers, and forensic specialist
• Organize, plan, and prioritize work activities to keep up with current assignments and to ensure prompt conclusion of claims
• Prepare and present claim evaluations for the appropriate settlement authority
• Notify the Underwriting Department of any adverse information uncovered during the course of the investigation
• Familiar with unfair claim practices in states where doing business
• Conduct business with vendors in a manner while maintaining a reasonable expense factor and upholds the company's reputation for quality service
• Provide customer service both to internal and external customers
• Handle other duties as assigned

• 2-3 years previous theft & fire auto insurance or other auto related experience A MUST!
• Excellent analytical, organizational, interpersonal and communication (verbal, written, phone) skills
• Comprehensive working knowledge of policy language, file procedures, state rules and regulations
• Ability to pass written examinations where required by state statutes to become a licensed Claims Adjuster
• Prior theft & fire claims experience
• Ability to use on‑line claims system
• Bi‑lingual a plus!

• Competitive Salaries
• Commitment to your Training & Development
• Medical and Dental and Vision Reimbursement
• Short Term Disability/Long Term Disability
• Life Insurance
• Flexible Spending Account
• Telemedicine Benefit
• 401k with a generous company match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Wellness Program
• Fun company sponsored events
• And so much more!

Estimated Compensation Range: $55,000/year-$70,000/year*

* Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.