Personal Lines Account Manager

Our values are the foundation that support how we do business, service our clients, and treat each other.
WEAREATEAM. At Troxell, we know that without our team, we would not be the agency we are today. Each person that proudly wears our Troxell logo,
makes us unique
. We are proud to be part of a longstanding company that constantly gives back to the communities that support us.
Our job is to protect people
. We have created a workplace that
fosters individual strengths and empowers each other to communicate and collaborate openly. Join a team that strives to make a positive influence in someone's day.

Position:Personal Lines Account Manager

Location: Springfield, IL

Job :420

# of Openings:1

About Us

Top trusted risk advisor and solution provider for personal and business insurance where we work together to create the ultimate experience. We educate, advocate, and protect our people. We safeguard your future. We win by protecting people.

About the Role

The Account Manager will coordinate the processing of new and renewal personal lines business, including the review and assessment of client coverage proposals and packages for adequacy, completeness, and accuracy. Also provides guidance, assistance, and follow-up in all aspects of customer service requests from management, producers, or clients.

What You’ll Be Doing(Essential Responsibilities)

• Conduct detailed reviews of renewal policies for accuracy in rating, coverage, completeness, and signatures; coordinate electronic input of transactions, orders policy changes and cancellations; and ensure documents are delivered/mailed to apppropriate parties.
• Prepare marketing information including coverage and costing comparisons, risk and loss analysis, or rating differences from carrier underwriting and marketing information files for use by producers and clients. May sell existing client’s additional or expanded coverage, as well as amended policies, upon request.
• Prepare quotations for producers and clients and assist producers in answering questions about policy applications and likelihood of acceptance.
• Maintain extensive contact in person, by phone and mail (electronic/postal), with carriers, producers, clients, and regulatory agencies to facilitate appropriate and comprehensive product customer service.
• Maintain electronic and/or paper files in an orderly, timely manner. Contribute to a suspense system to ensure follow-up on outstanding or pending business matters.
• Prepare/request insurance documents including binders, certificates, property schedules, and identification cards.
• Perform a variety of account management support functions such as handling payment requests and updating information from clients.
• Perform special projects at management’s request.

Working
Together
. Collaborative | Inclusive | Open Communication

Creating
WOW
. Professional | Consistent | Passionate

Earning
Trust
. Positive | Empathy | Respect

Embracing
Innovation. Proactive | Problem solvers | Open minded

What You’ll Bring to Us

• High School Graduate or GED required. Advanced training at technical, business, or college level is highly desired.
• 1+ years of P&C insurance experience is strongly preferred
• Sales background is a plus, but this is not a direct sales role
• Active Property & Casualty License t maintain license during employment.
• Excellent written and verbal communication skills and enjoy working with people in a high-volume customer service environment.
• Ability to be highly organized, yet flexible in dealing with shifting priorities, fluctuating workloads, and evolving procedures.
• Ability to read and interpret complex industry documents such as policy limitations, underwriting standards, and procedures/policy manuals, and apply within…