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CNC Support Engineer Level 1
Job in
Monee, Will County, Illinois, 60449, USA
Listed on 2026-06-01
Listing for:
Voortman Steel Machinery
Full Time
position Listed on 2026-06-01
Job specializations:
-
Language/Bilingual
Technical Support
Job Description & How to Apply Below
WHAT ARE YOU GOING TO DO
In this role you will be providing remote and on-site support for Voortman USA, resolving technical issues, maintaining customer records, and delivering regular reports.
- Accountable for answering high volume of calls from customers or field staff requesting technical support
- Prioritizes service delivery by actively listening to customers or field staff issues and provides helpful guidance to work toward a resolution
- Responds to and archives incoming emails
- Investigates machine malfunctions while gathering information to share with the Engineering Department for continuous improvement of customer experience
- Provides remote online customer support via third-party web-based software applications such as but not limited to Team Viewer, Microsoft Teams, and similar platforms
- Creates, updates, and distributes required status reports
- Ensures accurate and timely updating of customer information in Sales Force
- Completes reports on a weekly basis
- Conducts regular meetings and occasional site visits with customers to assess their continued challenges, address any additional concerns, and provide tailored solutions to solve their problems
- Provides feedback from customers to internal stakeholders to drive product improvements and enhancements Additional duties as assigned by management
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- A valid driver's license, passport, and the ability for international travel required
- High school diploma or equivalent needed
- Must be able to read electrical, hydraulic, and mechanical drawing or manuals
- Strong problem-solving abilities to analyze potentially complex issues, identify solutions, and implement them effectively
- Preferred: A driven, customer-centric mindset with professional experience working in the computerized numerical control (CNC) machinery industry at a minimum two years required
- Must have excellent communication ability including being able to speak, read, and write the English language to interact effectively with internal and external customers mandatory
- Computer proficiency (i.e., Microsoft Office - Word, Excel and Outlook, Teams, etc.) at least two years
- Must be able to work in a sometimes noisy, collaborative team environment
- Experience using Sales Force application a plus
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