Drayage Operations Specialist, Bilingual; Korean​/English

Now Hiring:
Drayage Operations Specialist – Bilingual (Korean/English)

Location: Elwood, IL or Des Plaines, IL (Hybrid - 4 days on-site) |
Department: Brokerage

CJ Logistics Transportation is seeking a Bilingual (Korean/English) Drayage Operations Specialist to manage the complete "cradle-to-grave" lifecycle of drayage shipments. In this role, you will serve as the primary contact for customers, internal fleets, and external carrier partners. Combining hands-on drayage expertise with bilingual fluency in English and Korean, you will deliver exceptional operational service, resolve disruptions, and foster long-term client relationships.

• Culture: You’ll work with a team that values collaboration, innovation, and continuous improvement.
• Impact: Every day presents new opportunities to grow, lead, and make an impact across our drayage network.
• Compensation: This is an Hourly, Non-Exempt role. Total compensation includes competitive base pay with potential overtime opportunities based on business needs. We anticipate this role to pay an hourly rate of $24.04 to $26.45 per hour, but actual base pay will depend on the successful candidate’s skills, qualifications, and experience. This role is also eligible for a quarterly performance incentive plan.
• Schedule: Work hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime to support client operations.

You will manage full-service drayage execution, handling communications, tracking, and issue resolution.

• Client Communication: Serve as the primary, direct point of contact for customer updates and inquiries using platforms like Kakao Talk and email.
• Lifecycle Management: Oversee full shipment life cycles from order creation, planning, and scheduling to tracking, delivery, and post-shipment follow-up.
• Fleet & Carrier Coordination: Coordinate daily shipment operations directly with internal CJ Fleet assets and brokered partner carriers.
• Disruption Resolution: Act promptly to address operational challenges, delays, container hold-ups, or service disruptions to meet SLAs.
• Documentation & Billing: Verify carrier invoices, extra charges (demurrage/detention), and billing details for accurate processing.
• Data & Analytics: Monitor daily drayage data, analyze service exceptions, and proactively report performance metrics to leadership and clients.
• Asset Optimization: Partner with internal brokerage and transportation teams to optimize asset utilization and carrier selection.

• Language
  
  Skills:
  
  
  Bilingual fluency in English and Korean (written and verbal) is required.
• Experience: 2+ years of experience in freight brokerage, account management, or logistics operations, with hands-on drayage knowledge.
• Communication Tools: Professional experience using Kakao Talk for client communications is preferred.
• Education: High School diploma or equivalent required; a Bachelor's degree in Logistics, Supply Chain, or Business is preferred.
• Technical Proficiency: Proficiency in Transportation Management Systems (TMS) and Microsoft Office / Google Workspace. Experience with Mercury Gate TMS, DAT, Four Kites, or Trucker Tools is a plus.
• Problem Solving: Strong negotiation, problem-solving, and conflict-resolution abilities.
• Travel & Flexibility: Ability to travel up to 20% between Des Plaines, IL, Elwood, IL, and customer sites as needed.

• Hybrid Flexibility: Work on-site 4 days per week out of either our Des Plaines, IL or Elwood, IL location with hybrid eligibility.
• Career Development: Gain broad exposure across brokerage, asset fleet operations, and international customer management.
• Inclusive Work Culture: Join an Equal Opportunity Employer that values diverse skills,…