Field Service Technician - Oklahoma

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Novomatic Group of Companies is the largest gaming technology company in Europe, expanding its business to North America. Novomatic is an integrated, global gaming company producing, distributing and operating high‑tech gaming equipment in well‑regulated markets around the world. Our U.S. subsidiaries focus on the distribution of gaming equipment in the North American and Caribbean markets.

Services, installs and repairs all Novomatic gaming products installed in licensed gaming markets within the gaming industry. This role involves diagnosing and resolving technical issues, performing routine maintenance, and ensuring that all equipment operates according to company and regulatory standards. The technician will work directly with customers and management to address any service needs, ensuring minimal downtime and optimal performance of gaming machines.

This position requires travel to different sites, both within the State and outside of State, to provide on‑site support and resolve technical problems.

• Develops and maintains a professional image representing Novomatic Americas Sales in both personal interfaces and those communicated via phone and/or email.
• Travels 50% of the time outside of state and 50% within Oklahoma to support Novomatic’s customers, including installation of Novomatic machines, software updates, removals, and any service‑related issues, and helps resolve customer needs on the products. Traveling includes weekends and after business hours; sometimes on short notice.
• Ensure all work complies with gaming regulations and industry standards, including security and safety protocols.
• Conduct regular maintenance and troubleshooting of slot machines and gaming systems to ensure optimal performance.
• Must have valid driver’s license and clean driving record, and be able to operate service vehicle for majority of travel needs.
• Apply electronic, mechanical and electrical principles and theories in testing, troubleshooting and repairing computerized gaming equipment.
• Interpret technical manuals in setting up and troubleshooting electronic systems and components.
• Utilize standard test apparatus or test equipment to conduct functional, operational, environmental and life testing to evaluate performance and reliability of prototype and production gaming equipment.
• Analyze and interpret test data.
• Provide to management and assigned sales team reports on all issues within the territory. Ensure that the customers are well informed of all open issues with the products in their respective locations.
• Keep customers advised of all issues impacting the completion of any service related issues.
• Keep management abreast of competitive market trends and any issues that are or may impede business.
• Help install and represent the company at trade association meetings to promote the product.
• Train customer staff on the proper use and maintenance of slot machines and gaming equipment.
• Maintain timely and accurate expense account reporting.
• Maintain an accurate inventory of spare parts and tools, ensuring all necessary items are available for service tasks.
• Responsible for regular maintenance of the service vehicle.
• Maintain a good working knowledge of the product line and its application within the marketplace by participating in both internal and external training as needed.
• Complete detailed service reports after each job, documenting issues, repairs, and parts used, and submit these reports to management promptly.
• Efficiently manage time and prioritize tasks to meet service demands and deadlines.
• Perform other duties as assigned or requested by management.

• Vocational certificate or associate’s degree in electronics is preferred.
• Must have a valid driver’s license and clean driving record. Valid passport is beneficial.
• Experience in the gaming industry or equivalent technical experience is required; or an equivalent combination of education and experience.
• Ability to read, analyze, and interpret electronic drawings and diagrams.
• Ability to write reports,…