Sr Manager, Customer Experience & Commercial Strategies
Listed on 2025-12-17
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Management
Operations Manager, Business Management -
Business
Operations Manager, Business Management
Sr Manager, Customer Experience & Commercial Strategies
Join to apply for the Sr Manager, Customer Experience & Commercial Strategies role at KeHE Distributors
Why Work for KeHE?Good people, working with good people, for our common good. Sound good? KeHE – a natural, organic, specialty and fresh food distributor – is all about “good” and is growing, so there’s never been a more exciting time to join our team. If you’re enthusiastic about working in an environment with a people‑first culture and an organization committed to good living, good food and good service, we’d love to talk to you!
Benefits- Pay Range: $88,500.00/Yr.
- $/Yr. - Shift Days: M-F
- Benefits on Day 1
- Health/Rx
- Vision
- Flexible and health spending accounts (FSA/HSA)
- Supplemental life insurance
- 401(k)
- Paid time off
- Short term & long term disability coverage (STD/LTD)
- Employee stock ownership (ESOP)
- Holiday pay for company designated holidays
The Senior Manager of Customer Experience & Commercial Strategies plays a key cross‑functional role supporting initiatives that connect Commercial strategy with Operations, Supply Chain, IT, and Customer Experience to translate commercial needs into executable solutions, ensuring alignment between teams and enhancing customer experience across the food distribution network. This role will lead a team and small‑ and medium‑sized commercial and operational projects independently, while supporting leadership on large, enterprise‑wide programs.
Strong project management and change management skills are required to improve customer onboarding, sales execution, fulfillment performance, and enterprise planning.
As with all positions at KeHE Distributors, we expect that all actions will be consistent with KeHE’s Mission, Vision, and Values.
DUTIES, TASKS AND RESPONSIBILITIES- Translate Commercial priorities into clear project requirements and execution plans.
- Lead small and medium‑sized initiatives that improve sales execution, account management, customer onboarding, retail execution, and customer‑specific operational workflows.
- Support leadership in enterprise‑wide, complex initiatives and strategic programs.
- Partner with Sales, Operations, Supply Chain, IT, and Customer Experience teams to ensure commercial strategies are operationally feasible and aligned with network capabilities.
- Support network‑related initiatives such as new DC builds, retrofits, service model changes, and SKU placement optimization.
- Ensure alignment between customer requirements, commercial programs, and distribution center operations.
- Manage project timelines, milestones, risks, and deliverables across multiple work streams.
- Lead components of major programs such as OMS optimization, customer onboarding workflows, network optimization, and enterprise planning enhancements.
- Develop project materials including charters, business requirements, timelines, and status updates.
- Apply the organization’s change management playbook to all assigned initiatives.
- Build and execute communication, training, deployment, and hyper‑care plans.
- Support PDCA‑based results tracking and stabilization activities.
- Develop KPIs, dashboards, and reporting to measure commercial performance and initiative outcomes.
- Prepare project updates, business cases, and performance insights for leadership.
- Identify and elevate structural gaps affecting commercial or operational readiness.
- Coordinate with external vendors, consultants, and technology partners on assigned project components.
- Manage project‑level budgets and ROI assessments, in partnership with the Director.
- Manage and lead a team to achieve organizational goals assigned to the team.
- Other duties and projects as assigned.
- Strong understanding of food distribution, commercial operations, fulfillment, or supply chain planning.
- Demonstrated ability to lead cross‑functional projects across commercial and operational teams.
- Strong analytical, problem‑solving, and communication skills, including executive‑ready presentations.
- Proficiency with project management tools (MS Project, Smartsheet, Jira, etc.).
- Effective stakeholder management and ability to influence without authority.
- Abilit…
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