Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
.

At H&R Block, we believe in the power of people helping people and aspire to a high performing, connected culture where everyone belongs. We are focused on transforming our business through Block Next, with emphasis on innovation, client experience, and sustainable growth.

As a Team Leader
, you will lead a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.

• Lead the front-line management and development of tax office associates to deliver an outstanding client experience and achieve office growth objectives.
• Partner with the District General Manager to create and implement office-level growth plans, develop local partnerships, and manage office community involvement.
• Recruit and interview candidates for tax office positions, and serve as the point of contact for escalated client service concerns.
• Ensure clients are scheduled properly, conflicts are resolved, and daily activities are aligned with deadlines and quality standards.
• Train and coach associates to execute Service Standards, lead daily team meetings, and communicate essential information.
• Create associate work schedules, manage timekeeping and overtime, and prepare tax returns as required.
• Conduct timely performance reviews and address issues with the Associate Relations Center as needed.

• Prior experience in customer service, shift leadership, or similar roles with supervision or people management experience.
• 2+ years as a Tax Professional or equivalent tax-related experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns) and annual continuing education to meet IRS/state requirements.
• Computer proficiency with MS Office and ability to work independently with minimal supervision.
• Flexible schedule with adaptability to business needs and a high school diploma or equivalent (or higher).

• Wellbeing program and benefits that support health, wellbeing, and financial wellness.
• Employee Assistance Program with Health Advocate; neurodiversity and caregiver support; various discounts.
• Medical coverage, 401(k), Employee Stock Purchase Plan, and other benefits with eligibility requirements.
• Check  for full details.

The pay range for this position is $15.00 - $65.00 per hour. Local minimum wage laws apply. Pay decisions depend on experience, education, skills, performance, and location. Some incentives may apply.

Pay Range
$15.00 - $65.00/Hr.

Note: Enrollment or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.

• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industry: Retail

Location:

Vienna, IL

H&R Block is an equal opportunity employer and welcomes diversity in the workplace. We encourage everyone to bring their authentic selves to work and belong to the team.