Legal Change Management Lead

About the role

The Change Management Lead (Associate Director) delivers enterprise‑level change management for Global Legal, Ethics & Compliance by leading change strategy, managing communications, engaging stakeholders, and coordinating training.

• Lead change management work across communications, training, stakeholder engagement, and adoption planning.
• Drive adoption and sustained use of new processes, technologies, and ways of working.
• Develop and maintain enterprise change management standards.
• Lead change strategy for major technology, process, and operating model changes.
• Define change vision, objectives, and success measures for key initiatives (e.g., CLM rollout, matter management, eBilling, knowledge management, playbooks, intake, case/workflow management, reporting enhancements).
• Build an integrated change roadmap across multiple initiatives.
• Establish the case for change (risk reduction, cycle‑time, cost control, consistency, better stakeholder experience).
• Manage function‑wide communications (town halls, newsletters, leadership messaging).
• Build stakeholder alignment and coach senior function leaders.
• Monitor adoption metrics, feedback, and sentiment.
• Partner with L&D for training integration and with PMO to embed adoption into delivery plans.
• Create and manage communication programs (newsletters, town halls, annual reports, GC leadership communications, team all‑hands).
• Embed a culture of accountability, transparency, and continuous improvement.

• 8+ years leading change in corporate process, technology, or organizational transformations.
• Hands‑on experience with systems such as CLM, case/workflow/risk management, AI technologies, eBilling, eDiscovery, knowledge management, and intake portals (or comparable platforms).
• Ability to influence senior functional leaders without direct authority.
• Strong stakeholder management, conflict resolution, and facilitation skills.
• Comfort handling resistance in high‑pressure, high‑autonomy cultures.
• Executive‑ready writing and live presentation skills.
• Define adoption KPIs tied to outcomes (cycle time, compliance, cost, data quality).
• Use system analytics, surveys, and qualitative feedback loops.
• Strong project/program management fundamentals (planning, RAID logs, dependency tracking).
• Ability to run multiple work streams and coordinate with PMs, project owners, or DD&T partners.