Domestic Violence and Shelters Program Manager

Position Overview

We are seeking a dedicated and compassionate leader to serve as our Domestic Violence & Homeless Shelters Program Manager. The Domestic Violence & Homeless Shelter Manager is responsible for overseeing the daily operations of a residential shelter serving survivors of domestic violence and individuals experiencing homelessness. This role supervises staff, ensures compliance with policies and regulations, and promotes a safe and supportive environment that encourages healing, stability, and self‑sufficiency.

• Oversee 24/7 program operations and always ensure appropriate staff coverage.
• Develop and distribute monthly schedules to shelter staff.
• Ensure program participants receive case management, referrals for housing, legal, medical, counseling services, safety planning, and crisis support.
• Assist director in preparing agenda and facilitating bi‑weekly staff meeting; distribute meeting minutes within the week following the meeting.
• Provide and document monthly performance supervision with assigned staff.
• Coordinate staff development activities and ensure 100% compliance with all training requirements.
• Monitor staff service hour requirements to ensure that program operations are within requirements of all grants/funders.
• Collaborate to ensure timely preparation and submission of monthly and quarterly reports to program funders.
• Monitor bed utilization, intake processes, and discharge planning.

• Bachelor’s degree in social services or related field is preferred or equivalent life and/or professional experience.
• Three to five years of work experience in the human services field.
• Experience working in domestic violence and shelters preferred.
• Minimum two years supervisory experience preferred.
• Years’ experience with children and domestic violence preferred.
• Must have a valid driver’s license and automobile insurance.

Crosspoint offers a comprehensive benefit package designed to support your well‑being, growth, and stability.

• 17-22 paid vacation days per year (accrued based on length of service)
• 12 paid sick days per year
• 10 paid holidays

• Crosspoint pays a portion of health insurance premiums for employees and their families
• Group dental and vision insurance
• Flexible benefits available for employees

• 401(k) participation after 90 days of service with an employer match
• Professional development assistance and tuition reimbursement
• Employee Referral Program

Crosspoint Human Services is an Equal Opportunity Employer in accordance with federal and Illinois law. We celebrate diversity and are fully committed to an inclusive work environment for all our employees.