IDD Residential Operations Manager – Residential Services

• Lead the day-to-day operations and clinical oversight of multiple IDD residential programs.
• Supervise Residential Managers and Behavioral Support Professionals (BSPs), providing coaching, accountability, performance evaluations, training oversight, and professional development.
• Recruit, interview, hire, onboard, and support Direct Support Professionals (DSPs).
• Manage employee performance, conduct investigations, and implement progressive disciplinary action when needed.
• Ensure compliance with IDD Waiver requirements, state and federal regulations, company policies, licensing standards, and survey readiness through ongoing monitoring and corrective action.
• Oversee incident reporting, investigations, documentation, and required regulatory reporting.
• Coordinate admissions, discharges, referral assessments, housing placement, and continuity of care with treatment teams, families, guardians, referral sources, and community partners.
• Conduct routine residential inspections to ensure homes remain safe, clean, secure, and compliant with environmental, emergency preparedness, and safety standards.
• Oversee residential properties, leases, maintenance, repairs, fleet vehicles, and vendor relationships to maintain safe, quality living environments.
• Participate in interdisciplinary treatment team meetings while monitoring behavioral trends, consumer outcomes, and rights restrictions.
• Review and approve billing documentation when Residential Managers are unavailable.
• Provide leadership during crisis situations and participate in a 24/7 leadership on-call rotation with the Director of Operations.

• Bachelor's degree in a human services field with at least two years of experience supporting individuals with Intellectual and Developmental Disabilities (IDD), mental health, or substance use disorders.
• Bachelor's degree in a non-human services field with at least four years of related experience.
• Master's degree in a human services field with at least one year of related experience.
• Licensed behavioral health professional.
• Credentialed Level II Behavioral Support Professional (BSP), or Level I BSP with at least five years of experience.
• Leadership experience in IDD residential services, behavioral health, or a related human services setting.
• Strong knowledge of IDD Waiver services, residential operations, regulatory compliance, documentation standards, person-centered care, and crisis response.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Valid driver's license, reliable transportation, and an acceptable driving record.
• Ability to obtain or maintain First Aid, CPR, Bloodborne Pathogens, and Restrictive Interventions certifications.
• Ability to travel locally, participate in an on-call rotation, and respond to emergencies outside normal business hours when needed.

Demonstrates expertise in managing IDD residential programs, ensuring compliance with regulatory standards, and providing leadership in crisis situations. Proficient in employee performance management, training oversight, and interdisciplinary collaboration to support individuals with Intellectual and Developmental Disabilities.

• Leadership Experience in IDD Residential Services
• Knowledge of IDD Waiver Services
• Licensed Behavioral Health Professional
• Crisis Response Management
• Regulatory Compliance Expertise

• Performance Evaluations
• Incident Reporting
• Documentation Standards
• Behavioral Support Professional Credentialing
• Residential Operations Management

• Leadership Skills
• Communication Skills
• Organizational Skills
• Problem-Solving Skills

• First Aid Certification
• CPR Certification
• Bloodborne Pathogens Certification
• Restrictive Interventions Certification

• Intellectual and Developmental Disabilities
• Human Services
• Behavioral Health
• Crisis Situations
• Person-Centered Care

• Residential Inspection Tools
• Billing Documentation Systems