RMS Assistant Regional Manager
Job in
Virginia, Cass County, Illinois, 62691, USA
Listed on 2026-09-13
Listing for:
Resource Management Systems, Inc.
Full Time
position Listed on 2026-09-13
Job specializations:
-
Management
Operations Management, Area Manager, Business Administration, Administrative Management
Job Description & How to Apply Below
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RMS Assistant Regional ManagerFull Time AUGUSTA SPRINGS, Augusta Springs, VA, US
30+ days ago Requisition
Salary Range: $24.00 To $25.00 Hourly
Job Title:Assistant Regional Manager (with Dispatching Responsibilities)
Department:Operations
Reports
To:Regional Manager
Job Type:Full-Time
Position
Overview
The Assistant Regional Manager(ARM) supports the Regional Manager in the day-to-day operationaloversightofanassignedregion.
Thisrolefocusesonexecution,coordination, monitoring, and follow-through on regional operational tasks to ensure continuity of service, compliance, and performance standards. The ARM acts as an extension of the Regional Manager and may assume delegated responsibilities in the Regional Manager's absence.
- Support the Regional Managerindailyoperationalactivitiesacrossthe assigned region
- Assistwithensuringallroutes,drivers,andvehiclesareoperationalandproperly assigned
- Monitordailyscheduledvs.performedtripsandescalateissuesto the Regional Manager
- Verifyroutesarestartedasscheduledandensureservicecontinuity
- Assistwithoffsitevisits,spot checks,anddriverinspectionsasdirected
Assist the Regional Manager and Risk Manager with accident reporting, documentation, and follow-up
Support retrieval of video footage, incident reports, and required documentation
- Assist in monitoring the current camera systems as it relates to safety alerts and inbox itemsandclearingassigned issues in a timely manner
- Review wheelchair securementphotosandcompliancedocumentationasassigned
- Participate in audits, inspections, and compliance reviews as needed.
- Assist with Drug & Alcohol Program compliance as delegated
- Assist with maintainingdriverschedulesandbalancinghoursevenly
- Verifypreviousdaytimecardsarecomplete,accurate,andclockedoutproperly
- Identifytimecarddiscrepancies,missed punches,orunassignedtimeandnotifythe Regional Manager
- Supportovertimemonitoringbyidentifyingtrendsandcontributingfactors
- VerifybreaktimesandcommutetimeusagealignwithRMSpolicy
- ConfirmdriversassignedtoroutesareproperlyclockedinandoutinADP
- Assistwithensuringvehiclesarereturnedtoservicepromptlybycoordinatingwith maintenance vendors
- Support monitoring of van camera functionality, GPS data, and driver-to-vehicle assignments
- Assistwithfuelcardadministrationunder Regional Manager direction
- Helptrackissueduniforms,phones,andequipmentforregionalstaff
- Assistwithonboardingtasksasdelegated(uniforms,system access,device setup)
- Support employee file maintenance and documentation accuracy
- Participateinstaffmeetings,teamcheck-ins,andmorale-building activities
- Serveasapointofcontactfordrivers,dispatchers,andschedulerswhenescalated
- Assist with responding to customer and agency inquiries and complaints within required timelines
- Escalateunresolvedorsensitiveissuestothe Regional Manager promptly
- Support communication with Regional Commissions and internal RMS departments
- Promote professionalism, responsiveness, and positive relationships within the region
- Assistwithpreparationofmileage,hours,andoperationalperformancereports
- Helpmaintainorganizedandaccurateshared-drivefilestructures
- Ensuredocumentationisstoredcorrectlyandupdatedasrequired
- SupportKPItrackingandreportingefforts
- Supportcompanywideorregionalprojectsassignedbythe Regional Manageror upper management
- Serve as acting Regional Manager when delegated or during absences, within defined authority limits
- Experienceintransportationoperations,dispatch,ormanagementsupport preferred
- Strong organizational and follow-through skills
- Ability to manage multiple priorities in a fast-paced environment
- Effectivecommunicationandproblem-solving skills
- Proficiency with RMS systems including ADP (HRIS), current camera systems located in vans, current routing systems, and shared file platforms (or ability to learn quickly)
- Demonstrates reliability,responsiveness,andattentiontodetail
- Proactivelyidentifiesoperationalissuesandescalatesappropriately
- Supports Regional ManagergoalsandreinforcesRMSpoliciesandstandards
- Maintains professionalism and accountability in all interactions
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