Director, Advancement Operations & Volunteer

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Full-time Regular Remote, VA, US

Department:
Advancement
Status:
Exempt

Reports To:

Vice President of Advancement

Position Summary

The Director, Advancement Operations & Volunteer Experience will provide strategic leadership for NPF’s development operations and volunteer engagement functions. This role will lead the team that oversees the planning and execution of high-impact fundraising, stewardship, and engagement events while leading the development and implementation of a comprehensive volunteer engagement strategy. The position is responsible for ensuring operational excellence across all event-related activities, including budget planning, financial management, logistics, and performance evaluation.

Working collaboratively with the Chief Development Officer, Vice President of Advancement, and Vice President of Corporate Partnerships, the Director develops and manages event profit and loss statements, oversees event expenses, and supports revenue-generating strategies to achieve fundraising goals. The Director is also accountable for developing, monitoring, and meeting budget targets while driving efficiencies and maximizing the impact of volunteer and event programs.

As part of NPF's evolution toward a relationship-based fundraising model, this position will centralize event logistics, volunteer management, vendor oversight, delivery of partner benefits, and event technology while creating meaningful volunteer experiences that advance fundraising, community engagement, and stewardship goals.

Key Responsibilities

Event Strategy & Operations

• Lead operational planning and execution for all development events and programs including:
• Commit to Cure Gala(s)
• Regional Inside Psoriatic Disease (IPD) events
• Health and Wellness Challenge and additional fundraising, stewardship, and engagement events
• Lead budget development and fiscal accountability across the team, mentoring direct reports to strengthen financial acumen and decision-making. Track and report on event performance, volunteer engagement, attendance, and operational outcomes.
• Advise and work collaboratively with other Development leaders to create event strategy that advances development department goals.
• Manage operations team to ensure timely set up and management of event and fundraising web pages, development of event timelines, project plans, operational processes, run of show, table seating, AV, slide and script development.
• Oversee vendor relationships (including hotel partner), contract negotiation, venue management, site layouts, staffing plans, event technology platforms (including Give Smart), and onsite execution.
• Manage fulfillment of corporate sponsor ships of events including distribution of product samples, materials, logo signage, tables, attendees, etc.
• Establish and implement best practices to improve event efficiency, effectiveness, and participant experience.
• Develop and implement a comprehensive volunteer engagement strategy that supports key activities including fundraising, events, advocacy, and stewardship initiatives.
• Oversee volunteer recruitment, training, deployment, recognition, and retention.
• Oversee team to create meaningful volunteer opportunities that deepen engagement and strengthen connections to NPF's mission.
• Establish and track volunteer performance metrics and engagement goals report out and evaluate progress quarterly.

Special Events, IPDs, and Commit to Cure Galas Leadership

• Oversee all logistics and operational planning for special events, IPDs, and Galas, including partnering with leadership to develop seating plans, name tags,event flow, etc.
• Oversee development and distribution of honoree fundraising materials, including toolkits, templates, graphics, and promotional assets. Partner with marketing on outreach to drive attendance.
• Provide strategic oversight of honoree tribute video production and ensure alignment with event messaging and fundraising goals.
• Ensure development and execution of guest experience…