Department Manager

Location: Savanna

Starting pay 19.00 an hour/Starting Benefits:
Along with competitive pay, a Shift Manager at a McDonald's owner operator restaurant is eligible for incredible benefits including: + Performance Based Bonus Program. + Paid vacation + Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language + Medical, dental and vision coverage + Short- and Long-Term Disability, life and accident insurance + Service awards

Description:

Position Overview The Department Manager role is a senior-level management position responsible for leading one of the core restaurant departments:
Guest Service, Kitchen, or People. Department Managers play a critical part in helping the restaurant achieve its goals by leading shifts, managing assigned systems, developing staff, and improving department results. Department Managers are expected to operate at a high level of leadership, professionalism, and accountability. This position requires a strong understanding of restaurant operations, McDonald's systems, and the ability to coach, lead, and influence others consistently.

Essential Responsibilities Department Managers lead in two major areas:
1. Leading Shifts (All Department Managers)
· Ensure every customer receives fast, accurate, friendly service.
· Complete pre-shift checklists, communicate shift targets, and manage from the observation post.
· Conduct travel paths every 30 minutes and adjust crew positioning as needed.
· Coach and train crew and shift managers during the shift.
· Ensure food safety and quality checks are completed.
· Support Shift Leaders during peak times.
· Maintain safe, secure, profitable shifts.
2. Leading Their Assigned Department Department Managers own and improve their department each week.

Responsibilities include:

Guest Service Department Manager
· Ensure exceptional customer experience across Front Counter, Drive-Thru, Curbside, McCafé.
· Ensure promotions, merchandising, and LSM activities are executed properly.
· Train service staff and ensure service procedures are followed.
· Track service metrics such as Speed, Friendliness, and Accuracy.
· Conduct weekly department walk-throughs and implement action plans. Kitchen Department Manager
· Ensure high food quality, safety, and fast production.
· Monitor and control food cost, inventory processes, and waste.
· Train kitchen staff on production systems, new products, and safety procedures.
· Maintain VCMS/R2D2 charts and ensure processes are followed daily.
· Track key targets like Food Over Base, KVS times, and quality scores. People Department Manager/People Experience Lead
· Ensure the restaurant hires, trains, and develops a well-prepared team.
· Manage training plans, SOC tracking, and Crew Trainer staffing levels.
· Maintain labor schedules to meet restaurant sales and profit goals.
· Ensure ongoing recognition, motivation, and retention efforts.
· Organize and execute people activities set by the organization or planned by the team.
· Develops listening survey action plans and works with the leadership to gain results. Other System Responsibilities (All Department Managers contribute as described in the McDonald's leadership system.)
· Food Safety:
Maintain compliance, complete monthly checklists, support inspections.
· Inventory Management:
Support ordering accuracy, stock rotation, and cost control.
· People Practices:
Conduct performance reviews, coach team members, support hiring.
· Safety & Security:
Lead safety audits, follow up on incidents, maintain secure operations.
· Maintenance:
Verify daily/weekly cleaning tasks and planned maintenance tasks.
· Training (Crew & Management):
Oversee SOCs, development plans, training completion.
· Business Planning:
Track department progress, present results, and build action plans. Leadership Behaviors Department Managers are expected to demonstrate McDonald's leadership behaviors consistently:
· Puts the Customer First - Role models outstanding service every day.
· Supports Change - Encourages and helps others adopt new procedures or systems.
· Influences by Example - Displays a…