Sr. Account Manager, Critical Facilities

About The Role

As the CBREAccount Management Sr. Manager, you will oversee the team responsible for delivering allkey client associated commitments related to a multi-purpose facility that provides a high-performance computing data center space, an office spaceenvironment, state-of-the-art conference facilities and meeting rooms, onsitecafé and catering facilities, and a library.

As the CBREAccount Management Sr. Manager, you will oversee the team responsible for delivering allkey client associated commitments related to a multi-purpose facility that provides a high-performance computing data center space, an office spaceenvironment, state-of-the-art conference facilities and meeting rooms, onsitecafé and catering facilities, and a library.

This is part of the Operations Management job function, responsible for coordinating stafffunctions and operations that support the organization's goals and strategies.

• Overall On-site Facility Leadership:
  Accountable for overall Facility Management of the site.
• High Performing Culture:
  Focus on continually buildinga high-performance team that accentuates a proactive posture. Internal responsibilities includeprioritizing, coordinating and managing activities across the onsite leadership team.
• Client Relationship:
  Develop and maintain a positive overall relationship with this client is paramount. TheCBRE Account Management Sr.Manager is not only the lead resource that sets the relationship tone, but alsothe client conduit to resolve any facility issues.
  
  Lead by example and model behaviors that are consistent with CBRE RISE values.
• Governance:
  Ensure the Parties meet all contractual commitments and responsibilities. Improve and change existing methods, processes, and standardswhere appropriate. Troubleshootescalated open issues and tasks, working closely with both Sr. level internal and client teams. Develop action plans for high-potential risks.
• Finance& Budgeting:
  Oversee the facilitybudget and forecasting process, strategic planning process and standardmanagement reporting. Ultimately responsible for managing the performance of the client contract. Responsible for overall downstream vendor contract compliance, including vendor set-up, client invoicing and expense approval.
• Meetings,Reporting & Presentations: CBRE Account Management Sr. Manager is ultimately responsible for ensuring the CBRE team develops, conducts, reports on, follows upand tracks important topics.
• Safety and Security:
  Continue to drive a culture that places health, safetyand security at the center of the responsibilities at this critical facility.
• Supervision & Training:
  Track the training and development of staff. Impart CBREbest practices. Mentor and coach as needed. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees for cultural and operational fit.

• Communication skills (verbal and written) are essential. Strong communication, capable of bridging discussions between CBRE, the Client, Client’s Client(s) and associated 3rd parties.
• High attention todetail, and strong technical acumen.
• Ability to leadthe exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems, including when dealing with critical infrastructure topics.
• Bachelor'sDegree preferred with 5 - 8 years of relevant experience. In lieu of a degree,a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching,mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Leadership skills to motivate the team to achieve broad operational targets with impactson own job discipline, multiple job disciplines, and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook,etc.
• Extensive organizational skills and an advanced inquisitive mindset.

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CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Sr. Account Manager, Critical Facilities position is $150,000 annually and the maximum salary of…