Senior Manager IS Program Management

The Senior Manager, IS Program Management holds key responsibility for the program and project management function of the College of American Pathologists. The program management component focuses on identifying opportunities for efficiency gains and key inter-project risks, issues, integrations, dependencies, and solutions to ensure program delivery. Program consists of infrastructure and operations, member-customer, or IS strategy projects. The project management piece combines strategic coordination, tactical leadership, consistent executive, quality control, and completion of specific projects in support of project objectives.

In this role, the Senior Manager, IS Program Management, serves as a member of the IS extended leadership team and is engaged in cross-departmental and cross-divisional initiatives. Information Services enables business competitiveness, operations, and innovation through the efficient and structured use of information and the deployment of information technology capabilities, services, and solutions. The IS division strategy focuses in five areas to: improve service availability and user experience;

integrate strategically with the business to deliver desirable and predictable outcomes; provide agile, reliable, and effective systems; focus on enterprise performance; and manage for long term value.

The Senior Manager, IS Program Management leads by example and models the key behavioral and performance attributes that guide the CAP’s employees.

Primary duties and responsibilities:

• Support the CAP’s program/project management standards, processes, and procedures and ensure adherence on all projects
• Contribute to the development, documentation, and maintenance of system processes and procedures
• Assume supervisory accountability for the quality and results of all program projects, regardless of assigned project managers (other staff project manager, or consultant project manager)
• Focus on Programs and Program Management and provide direct project management on some of those projects as agreed with Director
• Manage current project delivery within the program as a continual multi- year delivery cycle
• Provide program governance ensuring all standards, procedures, and oversight to projects
• Serve as a liaison for escalation to senior management and establish and execute a communication plan and cadence for the program
• Ensure that individual program projects have current and accurate cost, resource, and schedule estimates; perform to expectations, and satisfy project requirements related to functionality, user experience, and performance
• Work collaboratively with the Senior Portfolio Manager on development of robust, well documented, and well communicated program and project management standards and procedures
• Identify key inter-project risks, issues, and dependencies, and provide solutions to ensure program delivery continuity. In addition, direct and execute actions to mitigate these risks and resolve issues
• Identify inter-project opportunities that will allow other projects within the program to leverage benefits and enhance improvement of program delivery. These opportunities include scope commonality, resource- driven opportunity, and leveraging other program and project outcomes and efficiencies
• Become a liaison for escalation to senior management. Present major program risks and issues and reconcile conflicting program interests at the Director level and above
• Establish and execute a communication plan and cadence within the program for the following:
  • Project manager – delivery and progress
  • Director level – Program Steering Committee

• Understand, support, and contribute to the development and execution of an…