Quality Segment Technician

Location: Spring Grove

Quality Segment Technician

Position Summary:

The Quality Segment Technician will provide market-specific quality support, with an emphasis on customer-facing support and problem-solving. This role will serve as the segment's lead quality resource supporting sales, and the shop as it relates to order recovery (rework and deviations), customer-driven corrective actions, scheduled & reactive customer meetings, and coordinating internal resources for implementing process improvements to ensure segment quality expectations.

The resource in this role must possess problem-solving and facilitation skills to challenge and strengthen processes, while demonstrating the collaboration skills required to bring resources together and provide sustainable processes. Each segment may have a specific directed focus; as such, there will be different priorities for each segment.

Company Background:

Scot Forge is a 130 year old, 100% employee-owned company that manufactures custom open die and rolled ring forgings. At Scot Forge, we help our customers with forged solutions from the world's physical infrastructure, energy, and transportation to manufacturing, mining, and our national defense. From the wheels of NASA's Curiosity Mars Rover to mission critical components for nuclear submarines, to large hydraulic cylinders for the largest mining trucks on the planet, Scot Forge creates the precision forged metal parts used in demanding applications all over the world.

Position Hours and Location

This is a 1st shift position Monday through Friday 6AM - 4PM located on-site at our Spring Grove, IL manufacturing facility.

Essential

Position Responsibilities:

* Customer Communication:
Represent Scot Forge as we effectively communicate with the Scot Forge Sales team and customers' quality and technical resources regarding nonconformances identified, along with manufacturing and process capabilities. Support sales and process engineering in the creation, communication, and resolution of segment-specific quality issues, including NCRS and deviations.

* Segment Specific Factory Quality Support:
Monitor daily NCRS for issues impacting the assigned customer base. Manage all aspects of the NCR process (Yellow and Red) to ensure the order is addressed and timely recovery actions are executed.

* Determine recovery activities needed to get forging back on track

* Grinding on parts

* Determine required rework and help communicate the plan to appropriate people

* Accurate codes

* Dispositioned correctly

* Work with teams to make sure NCs are closed if they are fixed.

* Determine if there is learning in the yellows

* RED NC investigation (CA) and CA on recurring issues.

* MRR - responsible for the disposition and physical movement of nonconforming material

* Participate and Lead Structured Problem-Solving Events. Lead and/or work with a cross-functional team to identify root cause and develop and implement positive corrective action(s) to correct identified problem(s). Use, facilitate, and coach teams in the proper use of Structured Problem-Solving tools. Drive CARs to completion.

* For volume part numbers, there will be a heavy focus on process control:
Where appropriate, implement FMEAs, control plans, and KPC's.

* Support Customer and Industry Compliance Issues:
Responsible for communicating areas of noncompliance and leading the organization in response, customer communication, and corrective actions. This includes supporting entering rework operations as needed, drafting and tracking customer-facing deviations, and supporting all internal and customer-facing problem-solving activities.

* Specification Interpretation:
Must read and interpret complex specifications and contracts from multiple industries, including but not limited to:
Military, Nuclear, Aerospace, Oil and Gas, and others. This role will work with SME's, Process Engineering, and Sales, and drive to an agreed interpretation of specifications. When necessary, this role will seek guidance from regulators, customers, and industry groups. additionally, this role will help communicate interpretation to EE's.

* Review of Complex Order Requirements:
Quality Segment technician will work with quality assurance specialists, process engineers, SMEs, and sales, will ensure new order packages communicate all compliance requirements.

* Roll out customer requirements. Communicate and provide training to personnel regarding the execution of procedures and the interpretation of specifications/drawings as they apply to the technical manufacturing, test, and inspection requirements invoked by customers.

* Standardization of Processes:
Facilitate communication between different process owners in multiple locations to maximize standardization and clarity of practice. By a thorough understanding of the business and manufacturing processes, the segment quality engineer will reduce redundancy in processes and procedures.

* Safety. Actively participate in efforts to establish and promote a safe and healthy work environment. Follow…