Account Manager

Job Summary

As an Account Manager in the Client Services team, you will manage the day‑to‑day execution of marketing programs for a portfolio of brands and design strategies to grow account revenue. You’ll work with clients across retail, beauty, and luxury goods and coordinate with cross‑functional teams.

• Oversee program implementation by developing and tracking client project plans.
• Interact with clients daily via phone and email for tactical requests.
• Set, meet, and exceed aggressive revenue goals for your clients.
• Provide strategic advice to increase each client’s ROI.
• Develop, maintain and extend relationships with your portfolio of clients.
• Organize activities with the Client Services team and other cross‑functional teams (Technology, Marketing, Sales, etc.).
• Serve as the guru for Rakuten Advertising’s proprietary software and support clients to use available tools and resources.

• Demonstrated success in measuring results.
• Proof of setting and surpassing KPI targets.
• Analytical and strategic marketing skills.
• Ability to prioritize and strategize based on company goals.
• Desire to think creatively, solve problems, and use professional judgment.
• Tech savvy; comfortable using Excel and PowerPoint for client‑facing reports, analysis and presentations.
• Exemplary written and oral presentation skills and talent for presenting.

• Bachelor’s Degree.
• 3+ years of online marketing/direct marketing experience with a focus on client service (plus if you have knowledge of affiliate marketing).

Compensation: USD $52,407.00 – $89,316.00 annually. Eligible for discretionary bonus, health, vision, dental insurance, 401(k) matching, PTO, volunteer time off (VTO) and other company benefits.

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.