Engagement Manager

Description

Wellness House envisions a community where all people affected by cancer thrive. Offered at no cost, and as a complement to medical treatment, our programs educate, support, and empower participants in order to help them improve their physical and emotional well-being.

• Department:
  Programs
• Supervised by:
  Associate Director of Programs
• Supervises:
  Independent Contractors, Interns, and Volunteers
• Status:
  Full-time, salaried, exempt
• Hours:
  
  40 hours per week, one evening/week and one Saturday/month
• Location:
  
  On-site at main location in Hinsdale and partner locations

The Engagement Manager (EM) works with the program directors and managers to ensure all people impacted by cancer learn about programs through the Community Engagement Process (CEP) and connect through the Participant Engagement Process (PEP). Through management, facilitation, and promotion of partner programs, program events, healthcare professional (HCP) events, and the Volunteer Ambassador Program, the EM builds healthcare and community relationships to raise awareness of WH and increase referrals of new participants to all locations and online.

The EM is a creative thinker who maintains the CEP to maximize healthcare and community engagement through relationship building, speaker cultivation, event promotion, and program facilitation.

• Model for staff and actively contribute to a healthy, stimulating, productive work environment where all constituents can 'feel better inside.'
• Supervise, manage, and support direct reports. Conduct performance appraisals, promptly communicate feedback, and ensure direct reports are properly trained and informed of WH policies and procedures. Track and facilitate professional development.
• As needed, recruit, interview, and recommend new contractual staff, volunteers, and interns.
• Contribute to the production of the quarterly program guide and coordinate with the marketing team to ensure appropriate marketing of assigned participant and professional events.
• As needed and requested by the Director of Programs (DOP) and Associate Director of Programs (ADOP), develop program policies, procedures, and guidelines, contribute to reports, and participate in program evaluation.

• Review and update CEP as directed by ADOP; with engagement managers, oversee and manage CEP operations, including HCP relationships, program events, HCP events, and volunteer ambassador programs.
• With program directors and managers, develop quarterly program plans for all partner and collaborator sites and ensure the implementation of all programming.
• Manage partner and collaborator relationships as assigned by program directors and collaborate with managers to ensure programs are scheduled and facilitated.
• Identify and execute innovative education programs, events, and engagement opportunities.
• Identify speakers for assigned participant and professional programs and events based on trends in psychosocial oncology, participant and staff feedback, professional literature, professional goals, and organization commitment to diversity, equity, inclusion, and belonging (DEIB) and cancer health equity.

• Actively recruit and onboard volunteer ambassadors and program volunteers with support from the HR and Volunteer Manager.
• Regularly review and update volunteer onboarding and training and maintain consistent communication to inform them of WH policies and procedures.
• Supervise and support volunteer ambassadors and program volunteers.
• Assist with the tracking of volunteer statistics and data collection.

• Understand and support the participant engagement process (PEP) through regular PEP shifts and the lead management follow-up to identify suitable programs for new participants at WH and provide support for cancer-related transitions.
• Facilitate entry to WH programs through Cancer Care Collaborations, in-clinic consultations, and engaged tabling at partner locations throughout Chicagoland.
• Assist new participants in identifying goals for participation in WH programs and follow up at appropriate intervals to monitor progress, provide resources and assistance as needed.
• Identify outside referral sources when needed and make appropriate referrals.

• Lead the planning, coordination, and facilitation of assigned program and HCP events, including identifying and scheduling the speakers and venue, securing contracts, coordinating logistics, and organizing staff and volunteers as assigned by the ADOP.
• Lead the evaluation of assigned education and HCP events by collecting feedback and facilitating data entry following each event. Provide monthly analysis to ADOP. Use program evaluations to improve program quantity and quality.
• Facilitate education programs and HCP events as assigned…