Customer Service Representative

Client Services Representative (Veterinary Receptionist)
More Than a Receptionist. You're the Heart of the Client Experience.

At All About Animals Pet Clinic
, we believe exceptional veterinary care begins with exceptional people. We hire kind, driven individuals, invest heavily in their growth, empower them to think differently, and trust them to make a meaningful impact on the lives of pets, clients, and one another.

As an independent, woman-owned veterinary practice
, we have the freedom to put people before policies, relationships before quotas, and innovation before tradition. We are building the future of veterinary medicine by combining advanced medical care with genuine hospitality, compassionate relationships, and a culture where both our clients and our team feel valued.

We're looking for people who don't just want a place to work, they want a place to belong, grow, and help build something exceptional.

Our Client Services Representatives are far more than receptionists, they are relationship builders, problem solvers, educators, and advocates. They create the first impression, guide clients through some of life's happiest and hardest moments, and help ensure every visit reflects the compassion, professionalism, and hospitality that define All About Animals Pet Clinic
. If you love helping people, enjoy a fast-paced environment, thrive on teamwork, and want a career where you can truly make a difference, we'd love to meet you.

Every day is different, but your responsibilities may include:

• Create exceptional first and last impressions for every client and pet
• Build lasting relationships through compassionate communication and genuine hospitality
• Schedule appointments and coordinate patient care efficiently
• Answer phones, emails, and text messages with professionalism and empathy
• Educate clients about preventive care, pet health, financing options, and our services
• Process invoices, payments, and medical records accurately
• Collaborate closely with veterinarians, technicians, assistants, boarding, and grooming teams
• Help keep the hospital running smoothly through organization, teamwork, and attention to detail
• Support a positive, welcoming environment for clients, pets, and teammates

• Friendly, compassionate, and genuinely enjoys helping people
• Calm under pressure and able to multitask in a fast-paced environment
• Organized and detail-oriented
• A strong communicator with excellent phone and interpersonal skills
• Comfortable learning new technology and software
• Reliable, accountable, and eager to grow
• A collaborative team player who enjoys making those around them better

• High school diploma or equivalent
• At least one year of customer service experience

• Veterinary, medical, dental, or healthcare experience
• Reception or hospitality experience
• Experience with ezyVet or other veterinary software
• Knowledge of veterinary terminology

• Four weekday shifts (7:30 AM–5:00 PM)
• Rotating Saturday shift (8:0 AM–10:00 AM)

Starting at $17/hour
, with higher compensation based on experience, skills, and qualifications.

We believe taking great care of our team is just as important as taking great care of our patients. Eligible team members enjoy:

• Medical, dental, vision, disability, and life insurance
• Employee Assistance Program (EAP)
• Generous paid time off (PTO)
• Paid holidays—including your birthday!
• Additional time off around the holidays
• Retirement plan with employer match
• Employee discounts on veterinary services
• Continuing education and professional development opportunities
• Performance-based bonus opportunities
• The opportunity to work alongside a highly skilled, supportive, and respectful team that truly enjoys helping one another succeed

We're not just hiring someone to answer phones, we're investing in someone who wants to build a career. When you join All About Animals Pet Clinic
, you'll become part of a close-knit, independently owned team where your ideas matter, your contributions are recognized, and your growth is encouraged. We believe that when we invest in our people, they create extraordinary experiences for the families who trust us with their pets.

• An independent, woman-owned practice where people come before policies
• A supportive, team-first culture built on trust, collaboration, and respect
• Leadership committed to coaching, mentorship, and professional growth
• Opportunities for advancement and cross-training
• Innovative medicine, modern technology, and a forward-thinking practice
• Meaningful relationships with clients, patients, and teammates
• The opportunity to help shape the future of one of Central Illinois' most progressive veterinary practices