Inspection Specialist

Brief Description

The Inspection Assignment Specialist, LAP is responsible for:

• Efficient management of the Inspection Team Leader (ITL) assignments in conjunction with the CoA Assigning Commissioners (ACs).
• Setting up of preliminary inspector matching for Commissioner approval.
• Communication with ITLs in preparation of the inspection.
• Organize and facilitate inspection planning calls and virtual inspections with ITLs and Laboratory Directors (LD).
• Working with Assigning Commissioners, LAP management, as well as other LAP departments to maintain timely assignments.

Primary duties and responsibilities of the Inspection Assignment Specialist, LAP:

• Verify whether preliminary inspector matches in the Staff Portal are appropriate and meet the pre-determined criteria for Assigning Commissioner approval.
• Send each designated Assigning Commissioner a bi-weekly update with the preliminary inspector matches from the Staff portal, the potential matches located manually, and any that require special attention.
• Contact any potential Inspection Team Leaders or Teams that the Assigning Commissioner has approved to receive preliminary acceptance of assignment.
• Assign all approved and accepted matches in the Staff Portal.
• Determine when a team build is required and manage the team build.
• Monitor and follow up on the Delinquent Reports for all events related to Assigning and Inspection in a timely manner.
• Locate appropriate Inspection Team Leader/Team for all Non-routine inspections in the designated assignment region in a timely manner.
• Determine when an inspection planning call is needed, coordinate and facilitate the call with the team and the lab.
• Send designated Assigning Commissioners monthly Team Leader Training Reports and provide information as necessary to ensure proper follow up.
• Locate or assist in locating supplemental team members that are qualified and trained for any Inspection Team Leader/Team requesting assistance.
• Ensure that each team is taking the appropriate number of team members which has been approved by LAP management or the Assigning Commissioners.
• Follow up on all Data Changes that one is notified of through the Staff Portal or through correspondence in a timely manner.
• Help manage and facilitate virtual inspections when needed.
• Process and follow up on all Inspection Feedback Reports each month for their designated region(s).
• Perform other duties as assigned by the Director or Manager.

Personal:

• Excellent communication (oral and written) and negotiation skills.
• Detail oriented with excellent organizational skills and ability to think critically, multi-task, and prioritize in fast-paced environment.
• Able to work independently with minimal supervision.

Professional:

• Able to produce detailed reports.

Technical:

• Microsoft Applications:
• Particularly Excel

Education:

• College degree with focus on Sales, Communication, or Data Management skills preferred.

Experience:

• Minimum 1 year experience in a customer service-oriented setting.

Related certifications:

• N/A

This position is based out of the Northfield, IL office. Candidates must reside within 75-miles of the Northfield office and meet in-office requirements.

Salary Range: $27.00 - $34.00 hourly