Inspection Specialist

Brief Description

Inspection Specialist I is responsible for:

• Arranging and performing inspections of associated secondary, specialty and small hospital laboratories.
• Assisting volunteer inspection teams as needed across all accreditation programs.
• Participating in System inspections and non-routine inspections as a team member.
• Assisting with all inspection initiatives as assigned.
• Working cross-divisionally with multiple departments to resolve customer issues and participate in training.

• Working independently through diversified procedures and policies, requiring analytical and interpretive thinking.
• Applying problem solving abilities as situations warrant.

Primary duties and responsibilities of the Inspection Specialist I:

• Review inspection packet information to prepare for the on-site inspection.
• Contact laboratory director or contact person and inspection team leader to finalize inspection arrangements.
• Confirm appropriate travel plans, adhering to inspection time requirements.
• Conduct thorough on-site inspections in a non-punitive, supportive, and educational manner.
• Provide consultation to laboratories throughout the inspection and accreditation process.
• Provide technical assistance through the customer service ACD lines, CAP Web site and Salesforce inquiries
• Conduct thorough on-site inspections utilizing the following attributes:

• Non-punitive
• Educational
• Ethical
• Diplomatic
• Supportive
• Constructive
• Encourage continual improvement

Operate as the inspection team leader and conduct interviews to determine compliance with Laboratory Accreditation Program Standards as appropriate of the:

• Laboratory director
• Hospital administrators
• Medical staff representatives
• Laboratory staff members
• Conduct the summation conference to verbally explain the inspection findings and provide suggestions for corrective actions for cited items while being:
  Supportive, Direct, Non-punitive, Diplomatic

• Prepare and provide a copy of the inspector’s summation report to the laboratory director at the conclusion of the inspection.
  • Complete all post inspection paperwork and return the information to the central office in a timely manner.
  • Review external validation inspection findings to identify necessary updates to inspector training materials, checklist content and customized checklist mapping to correct any issues identified in this review.
  • Provide technical input for the checklist revision process and content of the inspector training programs.
  • Create, revise, and edit reports, documents, other publications and programs as necessary.
• Perform additional duties as assigned by the Senior Director, Inspection Services and Inspection Services Manager.

Personal:

• Excellent interpersonal communication skills, both verbal and written.
• Organizational and presentation skills required.
• Must be able to multi-task.

Professional:

• Solid troubleshooting and problem-solving skills necessary.
• Ability to apply technical knowledge effectively in multiple scenarios’
• Must be able to work independently and in a team environment.
• Must have a strong knowledge of laboratory quality practices and the inspection process.
• Competently demonstrate leadership skills.
• Flexibility with changing inspection schedules.

Technical:

• Proficient with Microsoft Windows’ applications:
  Outlook, Excel, Word, and Power Point

Education:

• Baccalaureate degree in clinical laboratory sciences, medical technology, or a suitable chemical or biological science is required. Master’s degree in technical disciplines or related business/management is a plus.

Experience:

• Five years of recent clinical laboratory experience, including at least two years at a supervisory level are required.
• Generalist background is required, and experience…