Senior Regional Quality Manager

A Place Where People Matter.

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The Senior Regional Quality Manager role provides a commercial district the direction, support and guidance in implementing quality systems required by government agencies, certification schemes, Univar Solutions requirements and customer requirements. Provides support on strategic and tactical Quality plans and Quality goals for the organization. A Senior RQM will provide guidance to the other RQMs and will coordinate activities, set goals and metrics, and communicate progress on a national level.

Provides expertise and guidance to branch and district personnel on development and continuous improvement of quality systems, regulatory compliance, and business quality plans.

Prepares, presents and trains operations leadership in support of facilities preparing for quality audits, certifications, and regulatory requirements.

Assesses compliance to specified standards via site visits and audits.

Communicates findings in a timely manner and coaches appropriate audience to drive improvement.

Serves as primary contact for customer and certification audits within the district.

Ensures timely execution of responses and corrective actions.

Reviews customer product specifications and customer quality agreements for Univar Solutions approval, identifying discrepancies for resolution per documented SOP. Manages product workflows for the district via SAP and SharePoint.

Manages complaints across the district. Investigates quality non-conformance trends as warranted by data analysis. Coaches and assists others in Root Cause Analysis and corrective and preventive action (CAPA) for pre-defined categories of 10% non-conformances. Leads district quality meetings to assess complaint performance and KPIs and offers coaching to improve processes.

Oversees laboratories within assigned district and the methods employed for analytical tests, assessing good lab practices (GLPs). Supports Branch Chemists in the Quality and Laboratory systems.

Responsible for reporting US complaint metrics and evaluating trends as part of the global quality team. Partners with Canada and Mexico to lead complaint improvement initiatives across North America.

Serves as expert on Field Quality processes, including regulatory compliance, acting as primary liaison to the Quality COE. Defines and leads Quality process improvement rollouts to the field. Part takes in Quality COE processes as needed.

Assists with Corporate Account Management, serving as a primary quality contact for Corporate Accounts placed on Incident Management.

Drives data-driven continuous improvement projects based on metrics and internal/external audit trends, including process improvements and value capture.

Performs other related duties as required or requested

Bachelor’s degree preferred. A combination of education and experience will be considered.

5-7 years of experience, 3+ in a leadership capacity, in chemical distribution, pharmaceutical, food, or related regulatory industry, industrial manufacturing (preferably chemical), with responsibilities in quality or operations is preferred.

Ability to build effective working relationships/networks and influence both internal and external stakeholders.

Experience in developing and implementing concepts and programs

Strong oral, presentation and written skills

Strong knowledge of technical quality disciplines such as cGMP, FDA, ISO, Kosher/Halal and ASI standards.

Strong interpersonal skills in coaching and team building with all levels of people in the organization.

High level of decision-making…