Shift Manager; Cinnabon Louis Joliet Mall - Joliet, IL

Position: Shift Manager (Cinnabon Louis Joliet Mall - Joliet, IL)
Location: Crystal Lawns

Roll Into Leadership. Inspire the Team. Become a Cinnabon Shift Manager!

Our Mission To create moments of joy through warm, fresh-baked treats and exceptional guest experiences.

Your Role Lead by example, support your team, and help drive bakery success every day.

Known for our world-famous cinnamon rolls and irresistible baked goods, Cinnabon creates memorable experiences that keep guests coming back. We're looking for a reliable, motivated Shift Manager who takes pride in leading teams, delivering exceptional guest experiences, and fostering a culture of accountability, excellence, and teamwork.

As a Shift Manager, you'll help oversee daily operations, coach team members, maintain high standards, and ensure every shift runs smoothly. Success in this role requires strong leadership, reliability, accountability, and a commitment to creating great experiences for both guests and team members.

If you enjoy leading people, thrive in a fast-paced environment, and are passionate about delivering results, we'd love to meet you.

What You'll DoLead shifts and provide direction, coaching, and support to team members

Deliver friendly, energetic, and professional guest service

Prepare, bake, and serve Cinnabon products according to brand standards

Ensure operational, food safety, and guest service standards are consistently met Support daily bakery operations and shift execution

Maintain product quality, cleanliness, and food safety standards

Assist with opening and closing procedures

Operate registers and handle cash, payments, and transactions accurately

Address guest concerns professionally and resolve issues promptly

Support training and development of new and existing team members

Maintain a clean, stocked, organized, and food-safe environment

Arrive on time, in proper uniform, and ready to work for every scheduled shift

Maintain reliable attendance and follow established call-out procedures

Take ownership of assigned responsibilities and follow through with attention to detail

Support teammates during busy periods and work collaboratively to achieve store goals

Follow all company policies, procedures, and brand standards

Demonstrate accountability, professionalism, and a positive attitude every shift

Perks You'll Love Competitive payFree on-duty shift meals and employee discounts

Paid training and leadership development opportunities

Advancement opportunities available; background check may be required for certain leadership roles

Free uniforms

Eligible benefits may include health insurance, life insurance, paid time off, and a 401(k) plan Supportive and team-oriented work environment

What We're Looking For Must be 18 years of age or older

Reliable transportation and consistent attendance

Flexible availability, including evenings, weekends, and holidays as business needs require

Demonstrated commitment to punctuality, including arriving on time, prepared, and ready to begin work at the scheduled start of each shift

Dependable attendance record with the ability to consistently meet scheduled shifts

Ability to proactively communicate scheduling conflicts, emergencies, or absences in accordance with company policies

Strong work ethic and commitment to being dependable, accountable, and team-oriented

Ability to follow and enforce company policies, procedures, and brand standardsTB clearance required (if applicable by location)1+ year of food service, restaurant, retail, or hospitality experience preferred

Previous shift lead, keyholder, supervisory, or leadership experience preferred

Proven ability to coach, motivate, and support team members

Strong communication, leadership, teamwork, and guest service skills

Basic math skills and confidence using point-of-sale systems

Ability to stand, bend, lift, and remain active throughout…