Key Holder

Overview

Key Holder role at Psycho Bunny. Base pay range: $17.00/hr - $18.50/hr join the Bold Side of Retail at the Fashion Outlets of Chicago (on-site).

Reporting to the Store Manager, the Key Holder strategically manages and promotes sales culture within a retail environment to achieve or exceed sales, KPIs, and profitability goals through short- and long-term planning and expense control. Ensures consistently high customer experience in line with Psycho Bunny’s core values and service standards.

• Build a delighted and loyal customer base through engagement, conversion, and capturing customers  phone numbers and e-mail addresses.
• Assist with the recruitment, training, development, and succession of high-performing Team Members.
• Understand and maintain own level of product knowledge and communicate it to customers; support Team Members in product knowledge.
• Payroll control and service-driven scheduling to maintain a highly profitable location while upholding high service levels.
• Analyze customer profiles, buying trends, and competitive information to drive business.
• Manage and monitor loss prevention.
• Manage and achieve all inventory and shrink goals; oversee physical inventory.
• Execute and process merchandise, including incoming and outgoing transfers; communicate opportunities to the store manager.
• Ensure execution and maintenance of visual directives and presentation standards.
• Comply with OSHA requirements to maintain a safe and compliant work environment for all store team members and customers.
• Assist with other duties as required by the store manager and collaborate with Psycho Bunny team members to achieve goals.

• 1-year minimum retail management experience
• Ability to work a flexible schedule, including nights, weekends, and holidays
• Strong communication skills and ability to foster a customer-focused selling culture

• Salary determined based on work location, knowledge, skills, and competencies

• Discount on Psycho Bunny products
• Room to grow in a rapidly expanding brand
• Collaborative, passionate team environment

Psycho Bunny is dedicated to growing a diverse and inclusive workforce. If your past experience doesn t perfectly match listed requirements, you are encouraged to apply anyway as you could be a great fit for this or other positions. Psycho Bunny is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace for all employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, or any other protected class in accordance with applicable laws.

Accommodations will be provided as requested in all stages of the selection process.

Seniority level:
Mid-Senior level

Employment type:

Part-time

Job function:
Sales and Business Development

Industries:
Retail Apparel and Fashion

Location:

Rosemont, IL (if applicable) – additional postings may appear for nearby locations.

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