Sales Support Associate III

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive, courageous spirit of our hometown, we create beautiful, lasting products that allow you to be yourself.

The Sales Support Associate plays an integral role in store success and efficiency, delivering friendly, efficient interactions at the cash wrap and a well‑maintained sales floor.

• Cash wrap: greet customers, capture name/email where permitted, maintain POS accuracy, suggest add‑ons and gift cards, and represent Coach brand with professionalism.
• Stockroom/warehouse: receive shipments, scan cartons, communicate discrepancies, process transfers, organize stockroom, manage inventory levels, conduct cycle counts, and maintain loss‑prevention standards.
• Sales floor: analyze floor replenishment needs, replenish zones, execute visual merchandising, support floor activities, communicate product availability, respond to customer requests, and uphold housekeeping standards.

Experience:

1‑3 years of previous retail experience (cashier/stock, sales) in a luxury environment, with current knowledge of fashion trends and competition.

Education:

High school diploma or equivalent; college degree preferred.

Technical skills: cash register systems, basic computer skills (iPad/laptop, mobile POS, internet), and walkie‑talkie use.

Physical requirements:

fast pace, climbing, bending, kneeling, lifting up to 25 lb (often 50 lb) for product shipment/transfers.

Schedule:

flexible shift availability, including nights, weekends, holidays, and high‑traffic sales days.

• Drive for Results: consistently exceed goals; bottom‑line oriented.
• Customer Focus: meet expectations of internal and external customers; build trust.
• Creativity: generate new, unique ideas; connect unrelated concepts.
• Interpersonal Savvy: relate well to all people; diffuse high‑tension situations.
• Learning on the Fly: rapid learner, open to change, experiments for solutions.
• Perseverance: pursue tasks with energy and drive; finish when obstacles arise.
• Dealing with Ambiguity: cope with change; act without full picture; handle risk.

Base pay range: $15.00 – $19.00 per hour. Eligible employees receive health, dental, vision, life and disability insurance; 401(k) savings plan; paid time off; and additional compensation through product discounts and incentives.

Equal opportunity employer:
Coaching. All employment decisions are based on qualifications and not on age, sex, gender, disability, or other protected characteristics. For accommodations, contact Tapestry People Services at 1‑855‑566‑9264 or e