Senior Sales Associate

Job Description – SENIOR SALES ASSOCIATE (250001GK)

Job Description

SENIOR SALES ASSOCIATE

250001GK

As a senior sales associate you will be the face of our company. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates giving work direction and training.

Through a continuous learning environment you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

• Proactively engage and make a connection with customers
• Ask questions and listen to customers’ needs.
• Direct customers to merchandise and inform them about upcoming events, promotions, mobile offers, and STAR card.
• Cooperate and build positive inclusive and respectful relationships and take accountability for your own actions and outcomes.

• Maintain store appearance.
• Cross‑sell products and know the layout of the store.
• Make suggestions to customers on the latest trends and current promotions based on customers’ individual needs.
• Upsell products.
• Learn product features, keep up with the latest trends, and leverage company tools and technology to confidently provide the customer with product knowledge and specs.
• Use a Point‑of‑Sale system: process cash, exchanges, discounts, gift cards, credit cards, debit cards, and handle cash with counting and accurate return to customer.
• Complete various forms of paperwork, reports, and reconciliation.
• Act as keeper of merchandise: complete all inventory processes and ensure merchandise is properly checked in and accurately ticketed; may participate in periodic inventories.
• Provide guidance on how merchandise should be displayed.
• Adhere to assigned work schedule and complete all assignments accurately and on time.

• Provide direction, work assignments, training of sales associates.

Other duties as assigned.

• Moderate level of knowledge of products merchandise.
• Provide training documentation to sales associates on product features.

• 6 months – Retail or relevant work experience required.

• Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers, peers, and management, including telephone etiquette.

• Basic math functions such as addition, subtraction, multiplication, and division.

• Ability to multi‑task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independently of direct supervision.

This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.

Enthusiastic, friendly, and energetic with a desire to provide outstanding service.

Available to work a variety of hours, which may include early mornings, evenings, weekends, and holidays.

6 months responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.

Graduation from a full 4‑year or senior high school or possession of a General Education Development (GED) may be substituted for the experience requirements.

All qualified applicants will receive equal treatment and consideration for employment. (Any required EEO statement should be retained as needed.)